Security and Privacy

Scope of this Notice

This Notice describes the overall practices of PSSLAI with respect to our processes and content which are made available through our network of websites, our online and mobile applications digital services platforms, and social media pages (collectively referred to as “websites”). This Notice applies to individuals who interact with PSSLAI through this website and digital platforms, and/or apply for and avail themselves of our products and services such as loans ( including digital loan services) , investments, savings, e wallet services and other financial products, when you interact with our employees, authorized representatives, agents and service providers. 

This Notice describes how your Personal Data are collected, used, processed, and protected by PSSLAI. It also tells you how you can exercise your rights as a data subject. This Notice also applies to individuals who will register for and use the Association’s digital services and on-site services at our branches and offices whether as primary members or authorized users.

Our Privacy Practices

Public Safety Savings and Loan Association, Inc. (“PSSLAI”, “Association”, “We”, Us”) respect and uphold your data privacy rights. We ensure that all personal data collected and processed are in adherence to the general principles of transparency, legitimate purpose, proportionality, and in a manner compliant with the requirements of the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other relevant policies, including issuances of the National Privacy Commission.

All personal data collected and processed are based on your consent, contractual necessity, compliance with legal obligations, protection of vital interests, or legitimate interests of PSSLAI, in accordance with RA 10173.When you access our websites and/or availing of our services, you acknowledge and agree that your information may be transferred to and processed in the Philippines following the Philippines’ legal and regulatory standards for data protection.

PSSLAI Services

PSSLAI, offers a wide range of services including loans with some of the lowest interest rates in the industry while simultaneously providing a variety of investment opportunities with high income on savings and investment products for public safety personnel  These services are accessible through secure mobile applications, our website, or on-site at our branches and offices.

Information PSSLAI Collects

PSSLAI collects information thru this website or from a variety of sources, including but not limited to:

• Information we collect from you directly:

• Inquiring about a loan application (onsite or digital) status;

• Signing up for online or mobile applications Sending us any questions/concerns thru the Contact Us page;

• Expressing an interest to join our Team.

• Information we collect about you when you contact us, answer customer surveys, or view our online advertisements via our official communication channels such as website, email, social media page, member care hotlines, instant messaging application, and such others as we may hereafter launch.

• Information we collect about you from other sources, such as commercially or publicly available sources.

• Information where you have authorized us to gather data regarding any digital or onsite application or transaction you have with us.

• All the information PSSLAI collects about you may be combined to improve our communications with you, and to provide excellent services.

Personal Information Collected

Thru Loan Application Inquiry

• Member’s name

• Qualifier

• Contact Number

• E-mail address

Thru How can we help you? - Contact Us

• Name

• Contact Number

• E-mail address

Contact us – Careers

• Name

• Contact Number

• E-mail

• Curriculum Vitae (as an attachment)

 Other information from a variety of sources

• Primary Member’s Name, Present Address, Permanent Address, Nature of Work, Name of Employer, Nature of Business if Self-Employed, Nationality, Birth Date, Birth Place, Sex, Civil Status, TIN, Tel. No., Cel. No., Email, Source of Funds

• Member Number

• CCTV Footage

• Voice recordings of our conversations with you

 Thru  Digital Services/ Platform: Registration and Use

• Member’s Name

• Member Number

• Mobile Number

• Email Address

• Government-issued ID details

• Selfie photo (for identity verification)

• Transaction records (e.g., top-ups, purchases, transfers)

• Device information (for security and fraud monitoring)

• IP Address- (for security and fraud monitoring)

• Electronic Signature

• Face Scan (for verification)

Uses/Information Sharing

1. PSSLAI uses the information we collect in this website and/or other variety of sources for the following purposes only:    

• Membership Application

• Loan Application and Processing

• Collection or Disbursement Transactions

• Human Resource and Third Party Requirements

• Reach out to you regarding products and services information, including offers and promotions

• Comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities and channels, the Bangko Sentral ng Pilipinas rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time.

• Perform other such activities permitted by law or with your consent.

   

2. PSSLAI shares your information:

• With our carefully selected business partners for co-promotions or other joint programs.

• With our third-party service providers who perform PSSLAI business operations on our behalf.

  • LBC Express, Inc.

  • UnionBank EON

  • M Lhuillier Financial Services

  • Rizal Commercial Banking Corporation

  • Philippine National Bank

• With our Account Representatives, Agents or related partners who work on behalf of PSSLAI for the purpose of communicating with you or protecting the rights of the Association to include enforcing its Terms and Conditions.

• With our Account Representatives or related partners who work on behalf of PSSLAI and our business partners to send you joint communications that we hope you find interest.

• To protect and defend PSSLAI (including enforcing our Terms and Conditions).

• To comply with Anti-Money Laundering regulations and reporting requirements related to digital financial services.

• When required by law and/or government authorities such as BSP, NPC, BIR, etc.

• If you do not wish to provide your personal information to us, we are not be able to provide the services you request, or to tell you about other services being offered by PSSLAI.

Data Protection Measures

To protect your personal information from unauthorized access and use, the Association implements information security measures that safeguards and secures personal data. The Association also maintains physical, electronic and procedural security to protect this information and limit access to information to those employees for whom access is authorized.

Security Measures for the Protection of Personal Data

PSSLAI implements information security measures to ensure the availability, confidentiality and integrity of personal data.

Organization Security Measures

Appointed Data Privacy Officer (DPO) is responsible for data protection law, monitor compliance of the organization and contact point for requests from individuals about the processing of their personal data.

Physical Security Measures

PSSLAI areas for processing personal data, the data center included are secured to control the risks of unauthorized disclosure, unauthorized change, loss, theft and other incidents relating to unauthorized access by means of deploying security personnel and installation of CCTV where personal information are being processed.

Technical Security Measures

PSSLAI ensures proper and enough safeguards to secure the processing of personal data, including firewalls, anti-virus and encryption and multi-factor authentication processes.

Location, Storage and Retention

Your Personal Information collected from this website is stored and retained in PSSLAI Data Center located at Quezon City, Philippines for a period of time in accordance with Association policies. The facilities are equipped and monitored with high security controls in terms of physical and technical/electronic access. Retention of personal data shall be up to its intended purpose only, taking into consideration the retention period of documents as per Association’s policies and as mandated by laws, and other applicable rules and regulations issued (BSP Policies, rules according to Anti-Monetary Laundering Act or AMLA, and other policies issued by the other government agencies).

Personal data collected through the digital platform will be stored in encrypted form within secure servers of PSSLAI or its duly contracted third-party service providers. Retention will follow the Association’s retention schedule and applicable laws, including requirements under the BSP and AMLA.

Rights of the Data Subject

Right to be Informed. As our data subject, you will be informed whether personal data pertaining to you shall be, are being, or have been processed, including if it should be used in automated decision-making and/or profiling.

Right to Object. The data subject has the right to object to the processing of his/her personal data, including processing for direct marketing, automated processing or profiling.

Right to Access. The data subject has the right to reasonable access to his / her personal data upon request with due process and approval.

Right to Rectification. The data subject has the right to dispute the inaccuracy or error in the personal data and have the personal information controller correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable.

Right to Erasure or Blocking. The data subject shall have the right to suspend, withdraw or order the blocking, removal or destruction of his/her personal data from the personal information controller’s filing system.

Right to Damages. The data subject shall be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, taking into account any violation of his or her rights and freedoms as data subject.

Exercising Your Rights

PSSLAI allows you to exercise your rights in accordance to the DPA Law.

You have the right to object before we process any of your requests. Once your request is successful you can access, review and modify for any inaccuracy or error in your personal data and may request a copy of your personal data in an electronic or structured format through e-mail or personal request in our head office.

We will inform you for any update on our services using the contact details you have provided to us.

Email us if you wish to withdraw or order the blocking, removal or destruction of your personal data.

Whenever you have a problem or concern to our service, you have the right to complain and be indemnified if proven that we have committed a breach against your personal data.

If you wish to exercise any of your rights, you may contact our Data Protection Officer at dpo@psslai.com and +632 8-7052140.

Updates to this Notice

PSSLAI reserves the right to amend this Privacy Notice at any time. In such case, an updated version of the Privacy Policy will be posted on this website. We will also inform you through our website and other means of communication for any changes to this Privacy Notice.

Contact Us

For any questions regarding to your Personal Data or about this Privacy Notice, you may contact our Data Protection Officer using the information below:

Data Protection Officer:       dpo@psslai.com  +632 8-7052100 local 1040

Definitions

Personal Information/ Data – refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

Sensitive Personal Information/ Data – refers to personal information, to wit:

1. About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;

2. About an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;

3. Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and

4. Specifically established by an executive order or an act of Congress to be kept classified.

Digital Platform / Services – refers to any online or electronic system, including mobile applications, websites, or portals, that allows members to access, apply for, or transact with PSSLAI’s financial services. This includes, but is not limited to, digital loans, e-wallet services, and other financial services that may involve automated processing for identity verification, transaction monitoring, or loan assessment.

PSSLAI is registered under the National Privacy Commission.