1. Ang aking yumaong asawa ay member ng PSSLAI nung siya pa ay nabubuhay. Maaari parin ba ako at ang aming mga anak na mag apply bilang associate members? 

   1. Kinakailangang endorsed ng regular member ang kaniyang asawa o anak upang sila ay maging associate members ng PSSLAI. Kung ang regular member ay yumao na at hindi nito inendorse at napa-member ang kanyang asawa o anak, sila ay hindi na maaari pang maging associate members ng asosasyon. 

2. Paano kung namatay na ang regular member Maaari ko bang ipagpatuloy ang aking pagiging miyembro bilang Associate member? 

   1.  Oo. Ang mga associate members na inendorso ng yumaong regular member ay maaaring magpatuloy ng kanilang pagiging miyembro sa Association, sa kundisyong sila ay mga miyembro na bago pa man mamatay ang Regular Member. 

3. Member ako dati, maaari parin ba akong maging miyembro? 

   1. Maaari paring maging miyembro ng PSSLAI, sa kondisyong matugunan ang mga requirements at pamantayan para maging isang miyembro. 

4. Paano kung may discrepancy o iba ang aking detalye sa aking Service ID?  

   1. Kung may discrepancy sa inyong Service ID, kinakailangan na ipacorrect muna ito sa inyong Finance Service para maitama ang impormasyon na nakalahad sa Alphalist. 

5. Bakit may bayad ang PSSLAI ID at passbook?  

   1. Ang bayad para sa PSSLAI ID at passbook ay para matugunan ang kaukulang halaga ng card at ink ribbon na ginagamit sa pag imprenta ng mga ito.

1. Renewal of PSSLAI ID 

   1. Tuwing kelan ako mag re-renew ng PSSLAI ID?  

      1. Kailangan irenew ang PSSLAI ID kada ika-limang (5) taon kung kelan ito inissue.  

2. Membership Information Record 

   1. Ano ang requirements para sa pag palit ng Civil Status?  

      1. Kailangang mag fill-up ng mga sumusunod:  

         1. Signature Card  

         2. Client Maintenance Form  

      2. Kailangang ipakita ang mga sumusunod:  

         1. PSSLAI ID  

         2. PSSLAI Passbook  

      3. Kailangan ipakita at mag sumite ng photocopy ng mga sumusunod:  

         1. NSO issued Marriage Contract / Certificate or Court order / finality null and void marriage or amendment order  

         2. Service ID o Valid ID kung saan nakasaad ang bagong apelyido; lagdaan ng tatlong (3) beses ang papel na may photocopy ng ID  

      4. Bayad na Php150 para sa pag update ng PSSLAI ID

1. Maari bang ipakuha ang PSSLAI ID at passbook sa Agent o representative?  

   1. Ang PSSLAI ID ay kailangang kunin ng miyembro samantalang maaring ipakuha ang passbook sa representative at kailangan lamang mag sumite ng authorization letter at photocopy ng valid ID mula sa miyembro at representative.  

2. Bakit hindi pwedeng ipakuha ang PSSLAI ID sa representative?  

   1. Ito ay dahil sa mga transaksyon kung saan pwedeng magamit ang PSSLAI ID, tulad na rito ang pag gamit ng eASSIST kiosk. 

1. Will the PSSLAI ID serve as my Certificate of Membership? 

   1. Ang PSSLAI ID o PSSLAI Membership Certificate Card ang tumatayong katibayan ng Miyembro na sila ay Miyembro ng Asosasyon.  

2. Ano po ang password ng ID ko?  

   1. Ang default password ng ID ay ang inyong registered birthday. 

3. Hindi ko mahanap ang aking PSSLAI Member Number. Paano ko ito maibabalik? 

   1. Bisitahin ang eUpdate portal at pumunta sa Update Member Information page at piliin ang "Forgot Member No.” 

   2. Ilagay ang kinakailangang detalye: Pangalan ng Miyembro (Apelyido, Gitnang Pangalan, Unang Pangalan), Petsa ng Kapanganakan (MM/DD/YYYY), at Uri ng Membership (pumili mula sa dropdown menu). 

   3. I-click ang “Submit” pagkatapos ay “Yes” upang magpatuloy. 

   4. Ang iyong Member Number ay ipapadala sa iyong nakarehistrong contact details. 

4. Napalitan ko na ang default na PSSLAI ID PIN ngunit nakalimutan ko ito. Paano ko ito ma-reset? 

   1. Bisitahin ang eUpdate portal at pumunta sa Update Member Information page at piliin ang “Forgot PSSLAI ID PIN.” 

   2. Magpapadala kami ng OTP sa mga contact details na mayroon kami sa file. Ilagay ang natanggap na OTP. 

   3. Magsasagawa ka ng paglipat sa “PSSLAI ID Change PIN” screen. I-enter ang iyong bagong PIN at i-click ang “Submit.” 

   4. Kapag matagumpay ang pagpapalit ng PIN, ikaw ay ibabalik sa Member Login Page. Mula doon, gamitin ang iyong Member Number at bagong PSSLAI ID PIN upang mag-log in. 

1. Paano pag of legal age na ang member na may ITF na account?  

   1. Kailangan personal na magpakita ang Associate Member na may ITF account at trustor para ma-update ang kanyang membership details. Kailangan lamang magsumite ng mga sumusunod:  

      • Dalawang (2) Signature Card  

      • Account Update Form (kailangan may pirma ang co-depositor/trustor na sumasangayon sa pag update ng membership details kung ito ay gagawing AND/OR o Single/Joint Account)  

        • Kung wala na ang dating trustor ng Miyembro, kailangan lamang magdala ng  

      • Birth Certificate ng Deceased Trustor  

      • Valid ID (ipakita ang ID at mag sumite ng photocopy ng ID na may tatlong (3) pirma sa papel)  

      • Passbook 

1. Sino-sino po ba ang pwedeng ka-joint account (AND/OR)?  

   1. (T) Ang isang miyembro ay maaaring ka-joint account ang ka-miyembro ng kanilang pamilya (Magulang - Anak/ Sa pagitan ng mag-asawa)  

   2. (E) Members can have joint accounts only with their immediate family members (Parent – Child/ between Spouses).  

2. Ano po ang pinagkaiba ng AND/OR sa AND?  

   1. (T) Kung naka AND ang account, kailangan parehong nakapirma sa transaction slips at personal na mag transak ang dalawang account holder.  Kung naka AND/OR naman ang account, kahit sino man sa dalawang account holder ang pwedeng mag transak at pumirma sa transaction slip at hindi na kailangang ang co-depositor.  

   2. (E) If it is stated as an AND account, both account holders must bear their signatures in the transaction slips and be present during the transaction. If it is stated as an AND/OR account, either of the two account holders may transact and sign on the transaction slip without the co-depositor. 

1. Ano po ang requirements for death claims?  

   1. (T) Kung ang petsa ng kamatayan ng miyembro ay bago mag Enero 1, 2018, isumite ang mga sumusunod na dokumento kung ang laman ng account ay mas mababa sa Php20,000:  

   2. (E) If the date of the member’s date is before January 1, 2018, submit the following documents if the account balance is under Php 20,000:  

      1. Original or Certified True Copy of Death Certificate                             

      2. Certificate of Legal Beneficiary                                                                          

         1. For active in service, Issued by DPRM / Mother Unit (with dry seal)  

         2. Affidavit of Legal Heirs  

      3. Proof of Relationship:  

         1. Marriage Contract (if one of the claimants is spouse)  

         2. Birth certificate (if claimant/s is/are children)  

         3. Birth certificate of the deceased member if claimant/s is/are parent                        

      4. Certificate of Guardianship (for minor beneficiary/ies)  

      5. Photocopy of two valid IDs of beneficiary/ries (for 18 years old and above only)  

      6. Community Tax Certificate (CTC/Cedula) of beneficiaries (for 18 years and above)  

      7. Certificate of Last Payment (for regular members only)  

      8. Posthumous Order / Retirement Order (for regular members only)  

      9. Affidavit of Waiver of rights (if other beneficiary/ies is/are no present during claim)  

      10. Quit Claim (form from PSSLAI, to be notarized by the claimant)  

      11. PSSLAI ID and passbook/s (If lost, provide an Affidavit)
           

2. (T) Kung ang petsa ng kamatayan ng miyembro ay Enero 1, 2018 at pasulong, ang mga sumusunod na binawasan na mga  
    

3. (E) For beneficiaries of deceased members whose date of death is from January 1, 2018 and onwards, the following reduced set of requirements shall be submitted by the beneficiaries of deceased members prior to the release of their claims within one (1) year from the date of the member’s death.  

   1. PSA issued or Certified True Copy of Death Certificate  

   2. Any of the following:  

      1. Certificate of Legal Beneficiary (For active in service, issued by DPRM/Mother Unit with dry seal)  

      2. Proof of Relationship  

         1. Marriage Contract (spouse)  

         2. Birth Certificate (child/ren)  

         3. Birth Certificate of the deceased member (parent/s)  

   3. Certificate of Guardianship (for minor beneficiary/ies)  

   4. Photocopy of two valid IDs of beneficiary/ies (18 years old and above)  

   5. If deceased REGULAR member has existing loans:  

      1. Certificate of Last Payment  

      2. Posthumous Order  

      3. Affidavit of Waiver of rights (if not all beneficiaries are present during claim release)  

   6. Notarized Quit Claim (form from PSSLAI)  

   7. PSSLAI ID and passbook/s (Affidavit if lost)  
       

4. (T) Karagdagang documento kapag ang laman ng account ay Php20,000 o sobra pa:  
    

5. (E) If the beneficiaries are not able to process the death claims within one year from date of member’s death, they shall comply with the additional BIR requirements. The total account balance shall be released to them in full after submission of the following documents:  

   1. BIR Additional Requirements for Php20,000 and above:  

      1. Certificate of BIR Tax Clearance for the Extra Judicial Settlement (BIR Form 2312)                    

      2. Affidavit of Extra Judicial Settlement                                                                    

      3. Affidavit of Publication for Extra Judicial Settlement                                                     

      4. Three (3) copies of the local or National daily attesting the publication of the Extra Judicial Settlement.  

      5. Publication once a week for 3 consecutive weeks                                                        

      6. Official receipt of the said publication 

• Involuntary Death 

1. Ano po ang mangyayari sa account ng associate kapag namatay ang regular member?  

   1. (T) Mananatiling Miyembro ng Asosasyon ang Associate Member at patuloy na makikinabang sa mga benepisyo ng pagiging isang Miyembro kahit na patay na ang Regular Member.  

   2. (E) The Associate Member will remain a Member of the Association and will continue to enjoy the benefits of being a Member even if the Regular Member is already deceased.  

2.  Ano po ang mangyayari sa laman ng account ng member kung ito ay patay na?  

   1. (T) Mula sa petsa ng pagkamatay ng miyembro, ang mga account nito ay hindi na mapagkakalooban ng dibidendo, interes, loyalty rewards o kahit ano pa mang benepisyo kahit habang isinasagawa ang pag termino ng pagiging miyembro. Ang anu pa mang balanse na natitira sa account, menos na mga kautangan, at naaangkop na buwis, ay ibibigay sa pamamagitan ng cheque at ang mga accounts ng namatay na miyembro ay isasara bago matermino ang membership nito. Ang cheke ay ibibigay lamang sa mga benepisyaryo kapag naipresenta na ang kompletong requirements para sa death claim. Pagsunod sa Tax Reform for Accelaration and Inclusion (TRAIN) Law, kapag ang kamatayan ng miyembro ay mula Enero 1, 2018 at pasulong  

   2. (E) From the date of death of member, deceased member’s account/s will not be entitled to any dividend, interest, loyalty rewards or any other future benefits even during the processing period of termination of membership. Any other balances remaining in the account, less liabilities, and applicable taxes, shall be issued in the form of a check and the accounts of the deceased member shall be closed prior to membership termination. The check shall be released to the beneficiaries only upon presentation  of complete requirements for death claim. In compliance to the Tax Reform for Accelaration and Inclusion (TRAIN) Law, if the member’s death is from January 1, 2018 and onwards, the total death claims, regardless of amount, shall be deducted 6% withholding tax.  

1. Bakit kailangan po ang pirma ng co-depositor (ka-AND o ka-AND/OR) pag magrerenew lang ng ID?  

   1. (T) Kailangang pirmahan ng co-depositor (ka-AND/OR) ang Signature Cards kapag mag rerenew ng ID o mag-uupdate ng Membership Information.  

   2. (E) The signature of the co-depositor is needed in the Signature Cards if the member will renew their ID or will update their Membership Information.  

1. Bakit nakahold ang dividend tuwing July?  

   1. Tuwing July, advances to members at hindi dibidendo ang naka-hold sa mga account ng miyembro. Per BSP Policy Circular 789, ang mga SLAIs ay maaari lamang magbigay ng dibidendo sa kanilang mga miyembro isang beses sa isang taon at ito ay tuwing January. Upang makatulong sa mga miyembro na makapag withdraw ng kanilang advances tuwing July, kailangan lamang nila pumirma at mag-submit ng Advances to Members Authorization (AMA) Form. 

2.  Bakit walang cash deposit ang EO?  

   1. Per BSP policy, ang mga Extension Offices (EO) ay maaari lamang tumanggap at mag-proseso ng membership application, loan application, at iba pang mga office admin tasks. Ipinagbabawal ng BSP ang pagtanggap ng cash transactions sa lahat ng EOs.  

1. Nag transfer ako from my PSSLAI account to PNB, bakit hindi naman pumasok sa PNB ATM ko?

   1. May mga pagkakataong hindi agad pumapasok sa PNB ATM ang halagang inyong inilipat mula sa inyong deposit account. Ito ay dahil sa system upgrade na ginawa ng PNB. Sa mga ganitong pagkakataon, mangyari lamang na tumawag sa aming Customer Hotline.

2. Bakit hindi agad nag rereply ang iTrack?

   1. Ang ating iTrack ay kasalukuyang nakakonekta sa isang tinatawag na UNICODE o 4 digit number. May mga pagkakataong napakarami ng pumapasok na inquiry sa ating sistema at ito ay isa isang sinasagot.

3. Bakit mali-mali ang ML code na ipinapadala ng inyong system?

   1. Ang ML code na inyong tinatanggap ay maaaring hindi na magmatch sa system ng Mlhuillier, ito ay nangyayari kapag ang ating miyembro ay nagpapadala ng sunod sunod na text para sa kaparehong transaksyon.

4. Para saan ang mga transfer fee na ibinabawas sa amin?

   1. Ang transfer fees ay charges ng remittance center at ng banko.

5. Bakit iba-iba ang charges ng mobile banking?

   1. ML is classified as a remittance company thus, charges are higher than a Bank. PNB is a bank and is also our drawee bank. Thus, we were able to negotiate for a lower rate. This is the main reason why the price of a remittance company is not the same as the bank.

6. Bakit kailangan purely regular load ang ginagamit tuwing magtatransact kami? E kapag may unli at nagtext kami nagse-send naman at nababawasan pa ang regular load.

   1. Ang pag access sa isang short code tulad ng 5656 ay nagchacharge ng P2.50 kada transaksyon. Ito ay singil ng Telephone Company (TELCO) na nagmamay ari ng short code. Kung ang inyong load ay naka promo o tinatawag na unliload, ang TELCO ay hindi po makakabawas sa inyong load kaya ito po ay hindi ninyo magagamit.

7. Bakit inalis ang mobile app?

   1. Ang PSSLAI Mobile App ay inalis ng PSSLAI dahil ito ay nangangailangan pa ng access sa wifi o mobile data.

8. Bakit hindi pwedeng i-rehistro ang postpaid/plan na simcard?

   1. Para sa mga subscriber na postpaid plan ang balak gamitin para sa iTrack, mangyari lamang na alamin kung pinapayagan ng inyong plan ang pagkonekta sa 4 digit numbers. Maaaring nakablock ang inyong plan sa pag-access ng Value Added Service para hindi kayo mabawasan ng P2.50 kada transaksyon.

9. Bakit wala man lang abiso kung offline ang iTRACK? Sana man lang may reply na offline ito sa tuwing kami ay mag tetext.

   1. We send advance notifications/email to all employees

10. Magkano ang maximum na pwedeng mawithdraw sa PNB ATM/OTC at ML per day/transaction?

    1. Para sa PNB ATM, P50,000 per day withdrawal lamang ang maaaring gawin (PNB policy) pero maaaring mag  transfer mula sa inyong account papuntang PNB ATM ng P100,000.

    2. Para sa PNB OTC/ML OTC, maximum na maaaring iwithdraw ay  P500,000

11. Ilang oras ba talaga ang processing time ng pagta-transfer?

    1. Ang processing time ay subjected sa Cut-off time na:
        

       Text Received	Processing Time	Expected time of credit
       4:01pm previous day to 10:00 today	12:01 to 12:30	between  10:31 to 12:00 nn
       10:01 to 12:00 nn	12:01 to 12:30	between  12:31 to 2:00 pm
       12:01 to 2:00 pm	2:01 to 2:30	between 2:30 to 4:00 pm
       2:01 to 4:00 pm	4:01 to 4:30	between 4:31 to 6:00 pm

Mga requests na matatanggap pagkatapos ng Cut-off time ay maiproprocess sa susunod na araw (hindi kasama ang sabado, linggo at holidays). 

1. Paano kung nalimutan ang username o password? 

   1. Kung nakalimutan mo ang iyong username o password, pindutin ang icon na "Forgot Username or Password" sa PSSLAI Bilis Online o PSSLAI Bilis Mobile App.  

   2. Piliin at pindutin ang tamang option para sa iyo (nakalimutan ang username o nakalimutan ang password) at ibigay ang kinakailangang impormasyon. 

   3. Magpapadala ng OTP sa iyong rehistradong mobile phone number para sa karagdagang seguridad bago mo mapalitan ang iyong username o password. 

2. Bakit hindi ako maka-rehistro? 

   1. Mangyaring kumuha ng screenshot ng error notification na lumalabas sa screen at ipadala ito sa pamamagitan ng pag-email sa membercare@psslai.com kasama ang mga sumusunod: 

      1. Member number 

      2. Buong pangalan 

      3. Petsa at oras ng registration attempt; at 

      4. Karagdagang detalye ng inyong concern, kung meron 

3. Ano ang gagawin ko kung pinalitan, iba na, o wala na ang dati mobile number?  

   1. Para sa anumang pagbabago sa iyong mobile number, mangyaring gawin ang mga sumusunod: 

      1. bisitahin ang pinakamalapit na PSSLAI Office, 

      2. punan ang Member Update Request Form para ipakita ang mga pagbabago, at 

      3. isumite ito sa tamang PSSLAI personnel 

4. Nawala o ninakaw na mobile device 

   1. Agad na makipag-ugnayan sa anumang PSSLAI personnel para masuspinde ang iyong digital accounts bilang karagdagang seguridad. 

1. Paano mag apply ng PSSLAI VISA Card? 

   1. All members of PSSLAI are eligible to avail the PSSLAI VISA card provided the following:   

      1. Must be 18 years old and above   

      2. Must not have any past-due accounts with PSSLAI   

      3. Must have an updated membership file with the Association - mahalaga na may updated contact number at email address para matanggap ang PSSLAI VISA card application sa system   

      4. Must be the principal account holder (For joint and or and/or accounts)   

2. Paano at ano ang mga requirements para mag apply ng PSSLAI Visa Card?   

   1. Members who would like to apply for their own PSSLAI Visa card can do so via the PSSLAI Bilis Online facility at https://bilisonline.psslai.com (Must register to the Bilis Online facility to apply for a card).    

   2. Maaaring mag apply sa PSSLAI Bilis Online facility at https://bilisonline.psslai.com (Kailangan mag rehistro muna ng account sa Bilis Online para makapag apply ng VISA Card).   

3. A member is entitled to 1 card only whose variant will be based on the level of total deposit of the member in the Association during the time of application. Isang card lang ang maaaring makuha ng member base sa total deposit level nito sa Asosasyon sa panahon ng pag apply nito.   

4. For joint accounts, only the principal account holder is eligible to avail the PSSLAI VISA Card. Para sa mga joint accounts, ang principal account holder lang ang maaaring makakuha ng PSSLAI VISA Card.   

5. May expiration ba ito?   

   1. PSSLAI Visa Card is valid for 5 years from issuance. Ang PSSLAI VISA Card ay valid for 5 years mula sa pag issue nito.   

6. Ano ang kailangang gawin pag expired na ang PSSLAI Visa Card?   

   1. Members who would like to renew their PSSLAI Visa card can do so via accessing the PSSLAI Bilis Online facility. Shall follow the procedures on card application and issuance. Maaaring irenew ang card sa PSSLAI Bilis Online facility. Susundan lamang muli ang procedure sa pag apply ng bagong card application at issuance nito.   

7. Kung nawala ang PSSLAI Visa Card, ano ang kailangan gawin? Magkano ang replacement ng Visa Card?   

   1. Email visamarketing@psslai.com to report lost card so PSSLAI can unlink. Visit any PSSLAI Office to reapply (P150 for card reissuance). Email visamarketing@psslai.com para ireport ang nawawalang card para ma-unlink ito ni PSSLAI. Pumunta sa kahit saang PSSLAI Office para mag re-apply (P150 ang bayad para sa pag re-issue ng card).   

8. Maaari bang ipa-customized/palagyan ng pangalan ang Visa Card?   

   1. PSSLAI Visa Card comes in two (2) general card types that the member can choose from:   

      1. May dalawang klase ng card types na maaaring pagpilian ng member.  

         1. Generic Card – can be issued and claimed at any PSSLAI office as soon as the card application has been approved in the system. Maaari itong makuha agad sa kahit saang PSSLAI office as soon as maapprove ang card application ng member.  

            1. Member must have at least minimum of PHP200 withdrawable in CASA to be able to register/apply in BILISONLINE 

            2. 2,000 withdrawable combined deposit in CAPCON and PSA 

         2. Personalized Card – contains the name and photo of the member and will be issued within 7 - 10 days after card application. PSSLAI will contact member when card is available for pickup.  Makikita ang pangalan at litrato ng miyembro, maaari itong makuha sa loob ng 7-10 araw pagkatapos mag apply ng card. Kokontaking ng PSSLAI ang member pag available na ang card for pickup    

            1. Member must have at least minimum of 2,000 withdrawable in CAPCON 

            2. 1000 withdrawable in PSA 

            3. PHP200 in CASA (PHP200 withdrawable in (any PSSLAI Account - CASA,CC or PSA) 

9. Ano ang basehan nito nang pag issue ng PSSLAI VISA Card?   

   1. Members who will apply for a PSSLAI Visa card will be issued with a specific card level type corresponding to their total deposit level during the time of application. Ang miyembro na mag a-apply ng PSSLAI VISA card ay mabibigyan base sa total deposit level nito sa Asosasyon sa panahon ng pag apply nito.   

   2. Total deposit level per card type is as follows:   

   Card Level	Total Deposit Level
   Blue (Classic)	Php 150,000 & below
   Yellow (Gold)	Php 150,001 to Php 500,000
   Silver (Platinum	Above Php 500,001

10. Upgrading to the next card type level is allowed subject to the following:   

    1. Automatic upgrading during card renewal if total deposit during the time of renewal meets the next level tier.  Card renewal fees shall be applied. Automatic na ma-upgrade ang card ng isang miyembro kung ang total deposit level nito ay nasa susunod na level tier na sa panahon ng kanyang pag renew ng card. Sisingilin ang miyembro ng Card renewal fees na nagakakahalaga ng P150.   

    2. Upon request of the member subject to card issuance fees.  Approval of said request shall be subjected to review of the member’s total deposit level during the time of request. Maaaring maupgrade sa pag request ng miyembro, ngunit kailangan nitong magbayad ng Card renewal fee na nagkakahalaga ng P150. Ang approval ng request na ito ay base parin sa total deposit level ng miyembro sa panahon ng pag request nito.   

    3. Downgrading of the card type to the next level will automatically be implemented during card renewal based on the member’s total deposit level during renewal. Corresponding card renewal fees shall be applied. Automatic na downgraded ang card sa susunod na level kung ang total deposit level nito ay hindi na ayon sa level ng card sa panahon ng pag renew nito. Mayroong P150 na card renewal fees ito.   

11. Maaari bang deposituhan ang PSSLAI Visa Card?   Ano ang kailangang gawin para mapondohan ang PSSLAI Visa Card?   

    1. The PSSLAI VISA Card, being a prepaid card, requires having a pre-loaded fund prior to card usage for either a purchase payment, fund transfer, withdrawal among other things. Funds for the PSSLAI VISA Card can be loaded via the following channels:  Dahil prepaid card ang PSSLAI VISA Card, kailangan may fund ito bago magamit either sa pag bili, fund transfer, withdraw, o ano pa man. Maaari itong loadan mula sa mga sumusunod:   

       1. Loan proceeds can be credited to the account   

       2. Maaaring ipasok ang loan proceeds sa card   

       3. Fund transfer from the member’s PSSLAI Accounts  via iTrack using the syntax UBP during the fund transfer.   

       4. Fund transfer mula sa account ng miyembro via iTrack gamit ang UBP text code (ang iTrack ay parang Mobile App, ngunit text codes ang sinesend)    

       5. Fund transfer from the member’s other bank account to their PSSLAI Visa Card via Instapay or Pesonet (using the source bank’s fund transfer facilities)   

       6. Fund transfer mula sa ibang bank account ng miyembro papasok sa kanilang PSSLAI VISA Card via InstaPay o PESONet.   

       7. Over-the-Counter (OTC) deposit  at any of the following:   

       8. PSSLAI Head Office or Crame Branch   

       9. Unionbank Branch nationwide   

       10. Partner outlets of UBP such as but not limited to the following (subject to changes per UBP):   

           1. 7-11 Outlets   

           2. Western Union Pera Hub   

12. I transferred funds from CASA/PSA/CAPCON to Visa card but it was not reflected in my account. What should I do?   

    1. Sometimes the amount you transferred to Visa Card  were reverted back to your PSSLAI Accounts, that happen when there’s a problem in the system to raise this issue asap you may ask or report to PSSLAI Member Care at 09989622081, 09255457493, 09178567443, or send an email to visamarketing@psslai.com   

13. Magkano ang daily maximum withdrawal limit?   

    1. All types of PSSLAI Visa Card shall have the following card limits based on the current agreement with UBP.  These are subject to changes but would need prior approval from both parties and notification prior to implementation. Lahat ng PSSLAI VISA Card ay parepareho ang card limits base sa kasunduan with UnionBank. Ito ay maaaring mag iba, ngunit kailangan ng approval mula sa dalawang parties at may notification na ibibigay bago ito ma-implement.   

       Maximum Limit	Amount
       Maximum Account Balance	Php 1 Million
       Maximum Deposit/Top up	Php 1 Million
       Maximum Received Money Limit (Fund Transfer recipient)	Php 1 Million
       Monthly Maximum Limits	Amount
       Maximum Deposit/Top up	Php 1 Million
       Maximum Received Money Limit (Fund Transfer recipient)	Php 1 Million
       ATM Cash Withdrawal Limit	Php 1 Million
       Fund Transfer Limit (other banks)	Php 1 Million
       Send Money (thru remittance partners)	Php 1 Million
       VISA Point-of-Sale Limit (onsite purchase)	Php 1 Million
       VISA eCommerce Limit (online purchase)	Php 1 Million
       Buy Stuff Limit (using BancNet)	Php 1 Million
       Bills Payment	Php 1 Million
       Daily Maximum Limits	Amount
       ATM Cash Withdrawal	Php 50,000
       Fund Transfer Limit (other banks)	Php 1 Million
       Send Money (thru remittance partners)	Php 1 Million
       Send Money (thru remittance partners)	Php 1 Million
       VISA Point-of-Sale Limit (onsite purchase)	Php 1 Million
       VISA eCommerce Limit (online purchase)	Php 1 Million
       Buy Stuff Limit (using BancNet)	Php 1 Million
       Bills Payment	Php 1 Million

14. Magkano ang charge pag magwiwithdraw sa ATM machine?   

    1. Following are the fees and charges corresponding to the PSSLAI Visa Card    

       Amount	Fee Type
       Php 150	Initial Card Issuance Fees
       Php 150	Renewal Fees (5 years)
       Php 150	Card Replacement Fees
       Php 10	Top Up (UBP)
       Php 10	Top Up (PSSLAI)
       Php 15	Fund Transfer (Other Banks)
       Php 5	Balance Inquiry (Local)
       Php 50	ATM Withdrawal (Local)

15. Paano i-activate ang PSSLAI Visa Card?   

    1. Card activation shall be through the member’s access to the PSSLAI Bilis Online facility. Maaaring i-activate ang card mula sa PSSLAI Bilis Online account ng miyembro.   

16. Ano ang kailangang gawin kung gustong ipa-terminate/cancel ang PSSLAI Visa Card?   

    1. Members who would like to voluntarily terminate or cancel their PSSLAI Card can do so by submitting a letter request to the Head Office c/o MMRCD, Branch or any Satellite Office nationwide addressed to Product Development and Marketing Communications Department. Submission of card termination requests at any UBP Branch is not allowed. Ang miyembro na gusto na boluntaryong iterminate o ikansela ang kanilang PSSLAI VISA Card ay kailangan mag sumite letter request sa Head Office ℅ MMRCD, Branch, o kahit saang Satellite Office nationwide na naka address sa PDMC. Hindi pwede ang pag sumite ng card termination request sa kahit saang UnionBank Branch   

17. Automatic na masususpend/terminate ang issued cards ng mga sumusunod na miyembro:   

    1. PSSLAI-initiated membership termination / suspension    

    2. PSSLAI-initiated membership blacklisting   

    3. Member-initiated membership termination   

18. Maaari pa bang gamitin ang PSSLAI Visa Card kung terminated na ang PSSLAI membership?   

    1. Yes, card (if with funds) can still be used for payments but cannot be accessed via the PSSLAI Bilis Online facility. Oo, ang card na may laman ay maaari paring magamit para sa pag bayad ngunit at hindi na ma-aaccess mula sa PSSLAI Bilis Online facility.   

19. Ano ang kailangang gawin kapag nakalimutan ang PIN ng PSSLAI Visa Card?   

    1. Mag hintay ng 24 hours pag nalock ang card. Kung after 24 hours at hindi parin magamit ang card, kailangan na itong palitan ng bago.   

20. What is my Personal Identification Number (PIN)? 

    1. EON will give you a 6-digit initial or temporary PIN Activation Code for your EON Visa card number, and you need to change this when you activate your card at any branch of UnionBank. Please keep this confidential and DO NOT share it with anyone as it will also serve as your PIN for your card transactions.    

21. What should I do if my Visa Card is blocked?   

    1. You may call UBP-EON’s hotline number (632) 8981-3688 to report this issue or contact PSSLAI Member Care at 09989622081, 09255457493, 09178567443, or send an email to customercare@psslai.com   

22. How to withdraw using EON Visa card?   

    1. You can withdraw at any ATMs near you. But you cannot withdraw over-the-counter at UnionBank branches.    

23. Is there a maintaining balance or annual card fee charged?   

    1. Your EON Visa card comes with an EON account that you can use to transact. It's not necessary to maintain balance and in collaboration with PSSLAI and UnionBank there are also no annual fees charged.    

24. How to cash-in using my EON account?   

    1. If you want to cash-in to your EON account, you may visit UnionBank near your or visit  selected Pera Hub branches.    

25. Is there a limit in my EON account?   

    1. The available balance on your EON account cannot exceed to PhP 5,000 in 1 month. Same as your  deposit or cash-in. To avoid inconvenience, the best way is not to deposit or don’t cash-in to your EON account .   

26. If you want a higher limit, please do the following as shown below:   

    1. Download the EON Bank PH app and register using your EON Visa card. Make sure that your name, day and place of your birth is entered correctly. Sa EON Bank PH app, you have to request to upgrade your EON account.   

    2. Once your EON account has been upgraded,the balance of your EON account can now reach up to PhP 100,000. Your deposit or cash-in to your account can also reach up to PhP 100,000 a month.  

    3. For further questions, contact EON Customer Service (hotline number (632) 8981-3688)   

27. What if I lose my EON Visa Card?   

    1. Please report it immediately to UBP-EON’s hotline number (632) 8981-3688. You will be notified by PSSLAI Call center if you can get your new EON Visa card.   

28. EON Customer Service 

29. For any further question or concern about your EON account or EON Visa card, you can contact  PSSLAI Member Care at 09989622081, 09255457493, 09178567443, or send an email to customercare@psslai.com or also you may ;   

30. Call UBP-EON’s hotline number (632) 8981-3688. Contact details can be found on the back of your EON Visa Card.   

31. You can withdraw at any ATMs near you. But you cannot withdraw over-the-counter at UnionBank branches.    

32. You can deposit Over-the-counter (OTC) at any of the following:    

    1. Unionbank Branch nationwide   

    2. Partner outlets of UBP such as but not limited to the following (subject to changes per UBP):    

       1. 7-11 Outlets    

       2. Western Union Pera Hub    

33. Here's how to load your EON card through 7-Eleven:   

    1. Look for the CLiQQ kiosk. 

    2. Tap "E-Money". Search and select "EON".   

    3. Enter your Reference Number.   

    4. Get the receipt and pay at the counter. There is a charge of Php 10 for every Php 500 you cash in.   

    5. After paying, the funds will be credited to your account. Then, your're done!   

    6. Don't forget to go to your chosen 7-Eleven branch on the same day to avoid the expiration of your Reference Number.   

    7. Here's how to load your EON card through UnionBank:   

    8. Go to your preferred UnionBank branch.   

    9. Get a Bills Payment slip.   

    10. Fill out the Bills Payment slip.   

    11. Submit the Bills Payment slip along with your payment at the counter (additional Php 10 transaction fee for EON Starter, Lite, Plus, and Pro accounts; no transaction fee for EON Cyber).   

    12. Get your receipt and that's it! Your cash will be credited to your EON account.  

1. How to fund transfer from own PSSLAI account to own PSSLAI VISA card  

   1.  

      1. Click own account  

      2. Select Source account  

         *Hanggat maaari huwag piliin ang Capital Contribution dahil ito ay kanilang investment account at quarterly lamang sila nakakapag pasok ng pera dito. Iabiso na Cash Advance Storage Account o CASA kumuha ng pang fund transfer para walang magagalaw na interes.  

         1. Capital Contribution (Capcon)  

         2. Premium Savings Account (PSA)  

         3. Cash Advance Storage Account (CASA)  

   2. Default ang destination account  

   3. Ilagay ang amount  

   4. iClick ang Transfer  

      1. LIBRE ang pag transfer mula own PSSLAI account to own PSSLAI VISA card  

      2. Cut-off times - 9:30am, 11:30 am, 1:30pm and 3:30 pm. Transferred funds will be available within 2 hours  

      3. Pag umabot ng 3:30 pm, iadvise na icheck ni member kinabukasan ang transferred funds sa app  

      4. Fund transfers during weekends and holidays will also be processed on the next banking day 

2. How to fund transfer from own PSSLAI VISA card to other PSSLAI VISA card/EON account 

   1. Click PSSLAI VISA card/EON  

   2. Default ang source account (sariling account number ng PSSLAI VISA card ang makikita dito) 

   3. Ilagay ang PSSLAI VISA card account number o EON account ng gustong padalhan 

   4. Ilagay ang amount na gustong ipadala  

   5. iClick ang Transfer  

      1. LIBRE ang pag transfer mula own PSSLAI VISA card to other PSSLAI VISA card/EON account 

      2. REAL TIME ang pag fund transfer nito 

3. How to fund transfer from own PSSLAI VISA card to other bank accounts  

   1. Click other bank 

   2. Default ang source account 

   3. Pumili sa drop down options ng destination account 

   4. Ilagay ang Account number ng gustong padalhan 

   5. Ilagay ang Account name ng gustong padalhan  

   6. Ilagay ang amount ng gustong ipadala 

   7. iClick ang Transfer 

      1. Php15 ang pag transfer mula own PSSLAI VISA card to other bank accounts 

      2. PESONet ang pag fund transfer 

      3. Pag umabot ng 12nn, iadvise na icheck ni member kinabukasan ang transferred funds sa pinadalhan 

      4. Fund transfers during weekends and holidays will also be processed on the next banking day