1. Ang aking yumaong asawa ay member ng PSSLAI nung siya pa ay nabubuhay. Maaari parin ba ako at ang aming mga anak na mag apply bilang associate members? 

   1. Kinakailangang endorsed ng regular member ang kaniyang asawa o anak upang sila ay maging associate members ng PSSLAI. Kung ang regular member ay yumao na at hindi nito inendorse at napa-member ang kanyang asawa o anak, sila ay hindi na maaari pang maging associate members ng asosasyon. 

2. Paano kung namatay na ang regular member Maaari ko bang ipagpatuloy ang aking pagiging miyembro bilang Associate member? 

   1.  Oo. Ang mga associate members na inendorso ng yumaong regular member ay maaaring magpatuloy ng kanilang pagiging miyembro sa Association, sa kundisyong sila ay mga miyembro na bago pa man mamatay ang Regular Member. 

3. Member ako dati, maaari parin ba akong maging miyembro? 

   1. Maaari paring maging miyembro ng PSSLAI, sa kondisyong matugunan ang mga requirements at pamantayan para maging isang miyembro. 

4. Paano kung may discrepancy o iba ang aking detalye sa aking Service ID?  

   1. Kung may discrepancy sa inyong Service ID, kinakailangan na ipacorrect muna ito sa inyong Finance Service para maitama ang impormasyon na nakalahad sa Alphalist. 

5. Bakit may bayad ang PSSLAI ID at passbook?  

   1. Ang bayad para sa PSSLAI ID at passbook ay para matugunan ang kaukulang halaga ng card at ink ribbon na ginagamit sa pag imprenta ng mga ito.

1. Renewal of PSSLAI ID 

   1. Tuwing kelan ako mag re-renew ng PSSLAI ID?  

      1. Kailangan irenew ang PSSLAI ID kada ika-limang (5) taon kung kelan ito inissue.  

2. Membership Information Record 

   1. Ano ang requirements para sa pag palit ng Civil Status?  

      1. Kailangang mag fill-up ng mga sumusunod:  

         1. Signature Card  

         2. Client Maintenance Form  

      2. Kailangang ipakita ang mga sumusunod:  

         1. PSSLAI ID  

         2. PSSLAI Passbook  

      3. Kailangan ipakita at mag sumite ng photocopy ng mga sumusunod:  

         1. NSO issued Marriage Contract / Certificate or Court order / finality null and void marriage or amendment order  

         2. Service ID o Valid ID kung saan nakasaad ang bagong apelyido; lagdaan ng tatlong (3) beses ang papel na may photocopy ng ID  

      4. Bayad na Php150 para sa pag update ng PSSLAI ID

1. Maari bang ipakuha ang PSSLAI ID at passbook sa Agent o representative?  

   1. Ang PSSLAI ID ay kailangang kunin ng miyembro samantalang maaring ipakuha ang passbook sa representative at kailangan lamang mag sumite ng authorization letter at photocopy ng valid ID mula sa miyembro at representative.  

2. Bakit hindi pwedeng ipakuha ang PSSLAI ID sa representative?  

   1. Ito ay dahil sa mga transaksyon kung saan pwedeng magamit ang PSSLAI ID, tulad na rito ang pag gamit ng eASSIST kiosk. 

1. Will the PSSLAI ID serve as my Certificate of Membership? 

   1. Ang PSSLAI ID o PSSLAI Membership Certificate Card ang tumatayong katibayan ng Miyembro na sila ay Miyembro ng Asosasyon.  

2. Ano po ang password ng ID ko?  

   1. Ang default password ng ID ay ang inyong registered birthday. 

3. Hindi ko mahanap ang aking PSSLAI Member Number. Paano ko ito maibabalik? 

   1. Bisitahin ang eUpdate portal at pumunta sa Update Member Information page at piliin ang "Forgot Member No.” 

   2. Ilagay ang kinakailangang detalye: Pangalan ng Miyembro (Apelyido, Gitnang Pangalan, Unang Pangalan), Petsa ng Kapanganakan (MM/DD/YYYY), at Uri ng Membership (pumili mula sa dropdown menu). 

   3. I-click ang “Submit” pagkatapos ay “Yes” upang magpatuloy. 

   4. Ang iyong Member Number ay ipapadala sa iyong nakarehistrong contact details. 

4. Napalitan ko na ang default na PSSLAI ID PIN ngunit nakalimutan ko ito. Paano ko ito ma-reset? 

   1. Bisitahin ang eUpdate portal at pumunta sa Update Member Information page at piliin ang “Forgot PSSLAI ID PIN.” 

   2. Magpapadala kami ng OTP sa mga contact details na mayroon kami sa file. Ilagay ang natanggap na OTP. 

   3. Magsasagawa ka ng paglipat sa “PSSLAI ID Change PIN” screen. I-enter ang iyong bagong PIN at i-click ang “Submit.” 

   4. Kapag matagumpay ang pagpapalit ng PIN, ikaw ay ibabalik sa Member Login Page. Mula doon, gamitin ang iyong Member Number at bagong PSSLAI ID PIN upang mag-log in. 

1. Paano pag of legal age na ang member na may ITF na account?  

   1. Kailangan personal na magpakita ang Associate Member na may ITF account at trustor para ma-update ang kanyang membership details. Kailangan lamang magsumite ng mga sumusunod:  

      • Dalawang (2) Signature Card  

      • Account Update Form (kailangan may pirma ang co-depositor/trustor na sumasangayon sa pag update ng membership details kung ito ay gagawing AND/OR o Single/Joint Account)  

        • Kung wala na ang dating trustor ng Miyembro, kailangan lamang magdala ng  

      • Birth Certificate ng Deceased Trustor  

      • Valid ID (ipakita ang ID at mag sumite ng photocopy ng ID na may tatlong (3) pirma sa papel)  

      • Passbook 

1. Sino-sino po ba ang pwedeng ka-joint account (AND/OR)?  

   1. (T) Ang isang miyembro ay maaaring ka-joint account ang ka-miyembro ng kanilang pamilya (Magulang - Anak/ Sa pagitan ng mag-asawa)  

   2. (E) Members can have joint accounts only with their immediate family members (Parent – Child/ between Spouses).  

2. Ano po ang pinagkaiba ng AND/OR sa AND?  

   1. (T) Kung naka AND ang account, kailangan parehong nakapirma sa transaction slips at personal na mag transak ang dalawang account holder.  Kung naka AND/OR naman ang account, kahit sino man sa dalawang account holder ang pwedeng mag transak at pumirma sa transaction slip at hindi na kailangang ang co-depositor.  

   2. (E) If it is stated as an AND account, both account holders must bear their signatures in the transaction slips and be present during the transaction. If it is stated as an AND/OR account, either of the two account holders may transact and sign on the transaction slip without the co-depositor. 

1. Ano po ang requirements for death claims?  

   1. (T) Kung ang petsa ng kamatayan ng miyembro ay bago mag Enero 1, 2018, isumite ang mga sumusunod na dokumento kung ang laman ng account ay mas mababa sa Php20,000:  

   2. (E) If the date of the member’s date is before January 1, 2018, submit the following documents if the account balance is under Php 20,000:  

      1. Original or Certified True Copy of Death Certificate                             

      2. Certificate of Legal Beneficiary                                                                          

         1. For active in service, Issued by DPRM / Mother Unit (with dry seal)  

         2. Affidavit of Legal Heirs  

      3. Proof of Relationship:  

         1. Marriage Contract (if one of the claimants is spouse)  

         2. Birth certificate (if claimant/s is/are children)  

         3. Birth certificate of the deceased member if claimant/s is/are parent                        

      4. Certificate of Guardianship (for minor beneficiary/ies)  

      5. Photocopy of two valid IDs of beneficiary/ries (for 18 years old and above only)  

      6. Community Tax Certificate (CTC/Cedula) of beneficiaries (for 18 years and above)  

      7. Certificate of Last Payment (for regular members only)  

      8. Posthumous Order / Retirement Order (for regular members only)  

      9. Affidavit of Waiver of rights (if other beneficiary/ies is/are no present during claim)  

      10. Quit Claim (form from PSSLAI, to be notarized by the claimant)  

      11. PSSLAI ID and passbook/s (If lost, provide an Affidavit)
           

2. (T) Kung ang petsa ng kamatayan ng miyembro ay Enero 1, 2018 at pasulong, ang mga sumusunod na binawasan na mga  
    

3. (E) For beneficiaries of deceased members whose date of death is from January 1, 2018 and onwards, the following reduced set of requirements shall be submitted by the beneficiaries of deceased members prior to the release of their claims within one (1) year from the date of the member’s death.  

   1. PSA issued or Certified True Copy of Death Certificate  

   2. Any of the following:  

      1. Certificate of Legal Beneficiary (For active in service, issued by DPRM/Mother Unit with dry seal)  

      2. Proof of Relationship  

         1. Marriage Contract (spouse)  

         2. Birth Certificate (child/ren)  

         3. Birth Certificate of the deceased member (parent/s)  

   3. Certificate of Guardianship (for minor beneficiary/ies)  

   4. Photocopy of two valid IDs of beneficiary/ies (18 years old and above)  

   5. If deceased REGULAR member has existing loans:  

      1. Certificate of Last Payment  

      2. Posthumous Order  

      3. Affidavit of Waiver of rights (if not all beneficiaries are present during claim release)  

   6. Notarized Quit Claim (form from PSSLAI)  

   7. PSSLAI ID and passbook/s (Affidavit if lost)  
       

4. (T) Karagdagang documento kapag ang laman ng account ay Php20,000 o sobra pa:  
    

5. (E) If the beneficiaries are not able to process the death claims within one year from date of member’s death, they shall comply with the additional BIR requirements. The total account balance shall be released to them in full after submission of the following documents:  

   1. BIR Additional Requirements for Php20,000 and above:  

      1. Certificate of BIR Tax Clearance for the Extra Judicial Settlement (BIR Form 2312)                    

      2. Affidavit of Extra Judicial Settlement                                                                    

      3. Affidavit of Publication for Extra Judicial Settlement                                                     

      4. Three (3) copies of the local or National daily attesting the publication of the Extra Judicial Settlement.  

      5. Publication once a week for 3 consecutive weeks                                                        

      6. Official receipt of the said publication 

• Involuntary Death 

1. Ano po ang mangyayari sa account ng associate kapag namatay ang regular member?  

   1. (T) Mananatiling Miyembro ng Asosasyon ang Associate Member at patuloy na makikinabang sa mga benepisyo ng pagiging isang Miyembro kahit na patay na ang Regular Member.  

   2. (E) The Associate Member will remain a Member of the Association and will continue to enjoy the benefits of being a Member even if the Regular Member is already deceased.  

2.  Ano po ang mangyayari sa laman ng account ng member kung ito ay patay na?  

   1. (T) Mula sa petsa ng pagkamatay ng miyembro, ang mga account nito ay hindi na mapagkakalooban ng dibidendo, interes, loyalty rewards o kahit ano pa mang benepisyo kahit habang isinasagawa ang pag termino ng pagiging miyembro. Ang anu pa mang balanse na natitira sa account, menos na mga kautangan, at naaangkop na buwis, ay ibibigay sa pamamagitan ng cheque at ang mga accounts ng namatay na miyembro ay isasara bago matermino ang membership nito. Ang cheke ay ibibigay lamang sa mga benepisyaryo kapag naipresenta na ang kompletong requirements para sa death claim. Pagsunod sa Tax Reform for Accelaration and Inclusion (TRAIN) Law, kapag ang kamatayan ng miyembro ay mula Enero 1, 2018 at pasulong  

   2. (E) From the date of death of member, deceased member’s account/s will not be entitled to any dividend, interest, loyalty rewards or any other future benefits even during the processing period of termination of membership. Any other balances remaining in the account, less liabilities, and applicable taxes, shall be issued in the form of a check and the accounts of the deceased member shall be closed prior to membership termination. The check shall be released to the beneficiaries only upon presentation  of complete requirements for death claim. In compliance to the Tax Reform for Accelaration and Inclusion (TRAIN) Law, if the member’s death is from January 1, 2018 and onwards, the total death claims, regardless of amount, shall be deducted 6% withholding tax.  

1. Bakit kailangan po ang pirma ng co-depositor (ka-AND o ka-AND/OR) pag magrerenew lang ng ID?  

   1. (T) Kailangang pirmahan ng co-depositor (ka-AND/OR) ang Signature Cards kapag mag rerenew ng ID o mag-uupdate ng Membership Information.  

   2. (E) The signature of the co-depositor is needed in the Signature Cards if the member will renew their ID or will update their Membership Information.  

1. Bakit nakahold ang dividend tuwing July?  

   1. Tuwing July, advances to members at hindi dibidendo ang naka-hold sa mga account ng miyembro. Per BSP Policy Circular 789, ang mga SLAIs ay maaari lamang magbigay ng dibidendo sa kanilang mga miyembro isang beses sa isang taon at ito ay tuwing January. Upang makatulong sa mga miyembro na makapag withdraw ng kanilang advances tuwing July, kailangan lamang nila pumirma at mag-submit ng Advances to Members Authorization (AMA) Form. 

2.  Bakit walang cash deposit ang EO?  

   1. Per BSP policy, ang mga Extension Offices (EO) ay maaari lamang tumanggap at mag-proseso ng membership application, loan application, at iba pang mga office admin tasks. Ipinagbabawal ng BSP ang pagtanggap ng cash transactions sa lahat ng EOs.  

1. Nag transfer ako from my PSSLAI account to PNB, bakit hindi naman pumasok sa PNB ATM ko?

   1. May mga pagkakataong hindi agad pumapasok sa PNB ATM ang halagang inyong inilipat mula sa inyong deposit account. Ito ay dahil sa system upgrade na ginawa ng PNB. Sa mga ganitong pagkakataon, mangyari lamang na tumawag sa aming Customer Hotline.

2. Bakit hindi agad nag rereply ang iTrack?

   1. Ang ating iTrack ay kasalukuyang nakakonekta sa isang tinatawag na UNICODE o 4 digit number. May mga pagkakataong napakarami ng pumapasok na inquiry sa ating sistema at ito ay isa isang sinasagot.

3. Bakit mali-mali ang ML code na ipinapadala ng inyong system?

   1. Ang ML code na inyong tinatanggap ay maaaring hindi na magmatch sa system ng Mlhuillier, ito ay nangyayari kapag ang ating miyembro ay nagpapadala ng sunod sunod na text para sa kaparehong transaksyon.

4. Para saan ang mga transfer fee na ibinabawas sa amin?

   1. Ang transfer fees ay charges ng remittance center at ng banko.

5. Bakit iba-iba ang charges ng mobile banking?

   1. ML is classified as a remittance company thus, charges are higher than a Bank. PNB is a bank and is also our drawee bank. Thus, we were able to negotiate for a lower rate. This is the main reason why the price of a remittance company is not the same as the bank.

6. Bakit kailangan purely regular load ang ginagamit tuwing magtatransact kami? E kapag may unli at nagtext kami nagse-send naman at nababawasan pa ang regular load.

   1. Ang pag access sa isang short code tulad ng 5656 ay nagchacharge ng P2.50 kada transaksyon. Ito ay singil ng Telephone Company (TELCO) na nagmamay ari ng short code. Kung ang inyong load ay naka promo o tinatawag na unliload, ang TELCO ay hindi po makakabawas sa inyong load kaya ito po ay hindi ninyo magagamit.

7. Bakit inalis ang mobile app?

   1. Ang PSSLAI Mobile App ay inalis ng PSSLAI dahil ito ay nangangailangan pa ng access sa wifi o mobile data.

8. Bakit hindi pwedeng i-rehistro ang postpaid/plan na simcard?

   1. Para sa mga subscriber na postpaid plan ang balak gamitin para sa iTrack, mangyari lamang na alamin kung pinapayagan ng inyong plan ang pagkonekta sa 4 digit numbers. Maaaring nakablock ang inyong plan sa pag-access ng Value Added Service para hindi kayo mabawasan ng P2.50 kada transaksyon.

9. Bakit wala man lang abiso kung offline ang iTRACK? Sana man lang may reply na offline ito sa tuwing kami ay mag tetext.

   1. We send advance notifications/email to all employees

10. Magkano ang maximum na pwedeng mawithdraw sa PNB ATM/OTC at ML per day/transaction?

    1. Para sa PNB ATM, P50,000 per day withdrawal lamang ang maaaring gawin (PNB policy) pero maaaring mag  transfer mula sa inyong account papuntang PNB ATM ng P100,000.

    2. Para sa PNB OTC/ML OTC, maximum na maaaring iwithdraw ay  P500,000

11. Ilang oras ba talaga ang processing time ng pagta-transfer?

    1. Ang processing time ay subjected sa Cut-off time na:
        

       Text Received	Processing Time	Expected time of credit
       4:01pm previous day to 10:00 today	12:01 to 12:30	between  10:31 to 12:00 nn
       10:01 to 12:00 nn	12:01 to 12:30	between  12:31 to 2:00 pm
       12:01 to 2:00 pm	2:01 to 2:30	between 2:30 to 4:00 pm
       2:01 to 4:00 pm	4:01 to 4:30	between 4:31 to 6:00 pm

Mga requests na matatanggap pagkatapos ng Cut-off time ay maiproprocess sa susunod na araw (hindi kasama ang sabado, linggo at holidays). 

1. What is the PSSLAI Mobile App? 

The PSSLAI Mobile App is a seamless, secure, and convenient mobile platform designed exclusively for PSSLAI members. It empowers users with a comprehensive suite of financial management tools, that allows them to:

1. Receive loan proceeds directly in the app's integrated eWallet.

2. Receive funds from other sources to the eWallet .

3. Easily check PSSLAI loan and deposit account balances. 

4. View eWallet balance and transfer funds from their PSSLAI Ko eWallet to: 

   1. Other eWallets  

   2. Bank accounts

5. Conveniently pay bills 

6. Purchase telco and non-telco load 

7. Use QR codes to send/receive funds or pay bills 

2. What are the requirements to register on the PSSLAI Mobile App?

To register, members must have: 

1. A smartphone (Android, iOS, or Huawei) with the latest OS 

2. A stable internet connection 

3. The PSSLAI Mobile App installed (via Google Play Store, Apple App Store, or Huawei AppGallery) 

4. Your PSSLAI Membership Number (found on your PSSLAI ID) 

5. An updated mobile number: 

   1. If enrolled in iTrack, this will serve as your primary linked number 

   2. Otherwise, the mobile number registered in your PSSLAI records will be used 

6. An active email address (used for verification and notifications) 

3. What if my registered iTrack number or mobile number in PSSLAI is no longer active or updated? 

Update your number via: 

1. eUpdate Portal: https://eupdate.psslai.com/login 

2. Nearest PSSLAI Office: Fill out the update form and present a valid PSSLAI ID

    

4. What if my registered email address is no longer active or updated? 

Your email address is required to receive account notifications and complete your registration in the PSSLAI Ko mobile app. If your email is no longer active, you may not be able to sign up or receive important updates. To update your email:

1. Visit the nearest PSSLAI Office

2. Submit the update form with your valid PSSLAI ID

    

5. How do I register on the PSSLAI Mobile App?

1. Tap SIGN UP on the login page 

2. Agree to the Privacy Policy and Terms 

3. Enter your registered mobile number and PSSLAI Membership Number 

4. Enter the 6-digit OTP sent via SMS 

5. Set up your account: 

   1. Create a 6-digit MPIN 

   2. Create a secure password (min. 8 characters, includes uppercase, lowercase, number, special character) 

   3. Confirm your details and tap FINISH 

       

6. How can I verify my account in the PSSLAI Mobile App?  

After successfully creating an account, the user will be able to log into the PSSLAI Ko app. First time users and those who have not yet completed the e-KYC process will be prompted to complete the process.  

1. Review your details and fill out the necessary information 

2. Take a photo of your valid ID 

3. Perform a live face scan (selfie) 

4. Confirm your submission 

5. Wait for system verification and approval

    

7. What if I can’t sign up for the PSSLAI Mobile App?

To access and fully enjoy the features of the PSSLAI Mobile App, make sure your mobile number and email address are updated in PSSLAI records. If your contact details are no longer active, you may experience issues signing up or receiving important notifications. You may update your information through any of the following: 

1. Email membercare@psslai.com​ 

2. Member Care Hotlines 0998 962 2081 or 0917 856 7443 

3. Visit any PSSLAI near you. Present your PSSLAI ID 

8. Is there a web version of PSSLAI Mobile App? 

Currently, the PSSLAI Mobile App is designed specifically for mobile devices and tablets to ensure secure and convenient access for members. While the web-based version is not yet available, PSSLAI is actively working on expanding our digital services. 

9. Can I access the PSSLAI Mobile App when I'm outside the Philippines? 

Yes, as long as you have a Philippine-registered mobile number and stable internet. However, you can only transact with Philippine-based services and payees.

10. Are there any fees or charges involved?

Yes. Convenience fees may apply depending on the transaction type. These fees help cover service charges from partner providers and payment channels. Below are the corresponding fees and charges:

1. FEATURES		FEE
   Cash-in Channels	Internet Banking	30
   	Bank Deposits/ATM	40
   	OTC Bank	40
   	OTC Non-bank	40
   	Mobile Wallets other than Gcash	35
   	Coins	2% + 10
   	7/11	2% + 20
   	Gcash	3% + 10
   	Maya	2% + 20
   	Credit Card	3.3% + 20
   	QR Ph	0
   Cash out Channels	Pesonet	50
   	QR Ph	25
   	PSSLAI Mobile App eWallet to PSSLAI Mobile App eWallet	0
   Bills Payment	Cable/Internet, Credit Cards, Electric Utilities, Government, Insurance, Loans, Payment Solutions, Real Estate, Schools, Telecoms, Transportation, Water Utilities, Etc.	Applicable fees apply
   E-load	Mobile load	3
   	Pay TV (PLDT, Cignal)	10
   	Electric Toll Collection or ETC (Beep, AutoSweep, EasyTrip)	10

11. Are there limits when crediting loan proceeds to your PSSLAI Mobile App eWallet?

Loan proceeds can be credited in full to the member's PSSLAI Mobile App eWallet. However, please note that there are daily and monthly limits applicable to cash-out and withdrawal transactions from the eWallet. 

12. Are there associated fees when loan proceeds are credited to a PSSLAI Mobile App wallet account?

Yes, minimal fees apply when loan proceeds are credited to the PSSLAI Mobile App eWallet. The good news is, these charges are lower compared to other disbursement channels, making the eWallet a more affordable and convenient option for our members.

13. Can I apply for a loan through PSSLAI Mobile App? 

PSSLAI is committed to providing a smooth and convenient loan application experience. While we work on enhancing our services, you can still apply for a loan through the following: 

1. Sales Contact Center: 0998-843-6073, 0998-534-5171, or 0998-573-1854.  

2. Member Care Team: email your full name, contact number, and current location to membercare@psslai.com so our Member Care Team can endorse your inquiry to our Sales Team.

    

14. How can I transfer funds or cash into my PSSLAI Mobile App eWallet?  

You can choose from a variety of cash-in options depending on your convenience and preferred channel. These include: 

1. Internet Banking 

2. Bank deposits/ATM 

3. OTC bank 

4. OTC non-bank 

5. Mobile wallets other than GCASH 

6. COINS 

7. GCash 

8. MAYA 

9. Credit Card 

10. Instapay

15. How can I transfer funds from my PSSLAI Mobile App eWallet to other eWallet or Bank accounts?

1. Pesonet  

2. Instapay   

3. QRPH 

16. Can I transfer funds from my eWallet to my accounts in PSSLAI?

The eWallet is currently designed to help you receive loan proceeds and manage outgoing transactions with ease and convenience. For internal fund transfers between your PSSLAI accounts, you can use the iTrack SMS facility or visit the nearest PSSLAI branch for assistance. These options ensure secure and verified processing of your requests.  

17. What are the limits for transferring funds from my eWallet to other eWallets or bank accounts? 

You can make an unlimited number of transactions daily as long as the total amount stays within the maximum daily and monthly transfer limits. 

1. InstaPay per transaction	P50,000
   PESONet per transaction	P400,000
   Daily eWallet transaction limit	P1,000,000
   Monthly eWallet transaction limit	P1,000,000
   Annual eWallet transaction limit	P12,000,000

18. What is the maximum number of transactions allowed using the PSSLAI Mobile App per day?  

While there is no limit to the number of transactions you can perform in a day, the maximum amount that you can transfer to other eWallets or bank accounts is subject to the allowed limits. You may use the app as often as needed for bills payments, loan payments, and other services.

19. What are the cut-off times for PESONet transactions?  

1. Transactions made before 3:00 PM on banking days: Funds will be credited to the recipient’s account by 11:00 PM on the same day.  

2. Transactions made after 3:00 PM, on weekends, or holidays: Funds will be credited by 11:00 PM on the next banking day.

20. How long does it take to transfer funds via Instapay?   

InstaPay processes transactions in real-time. Funds are credited instantly to the recipient’s account. 

21. I accidentally transferred funds to the wrong account. How can I recover the funds?  

Please email membercare@psslai.com and provide the following details:  

1. Transaction Reference Number  

2. PSSLAI App Account Number  

3. Registered Mobile Number  

4. Date/Time of Transaction  

5. Amount Sent 

Note: Your request will be subject to coordination and verification with nominated banks. 

22. Can I cancel a fund transfer transaction after it has been processed?  

Once a fund transfer is successfully processed, it is final and cannot be canceled or reversed. To avoid errors, always double-check the recipient details and transaction amount before confirming.

23. Can I transfer funds from my PSSLAI accounts to my PSSLAI Mobile App eWallet?  

We're excited about the ongoing enhancements to our services! While direct transfers from your CAPCON, PSA, or CASA to your PSSLAI Mobile App eWallet are part of a future phase, they're not yet available in our current phase. 

The good news is you can seamlessly transfer funds between your other PSSLAI accounts, like CapCon, PSA, and CASA, using our iTrack facility. Once your funds are in these accounts, you can easily transfer funds through our reliable partners, including PNB Over the Counter (OTC) services, MLhuillier, LBC or PNB cash cards.  We're continuously working to bring you more features!

24. Can I update my personal information and other membership-related information via PSSLAI Mobile App? 

While the PSSLAI Mobile App currently focuses on providing convenient access to your account and transactions, updates to your personal information can be made through our e-Update portal at: https://eupdate.psslai.com/login. 

You may request updates for the following: 

1. Mobile number 

2. Registered iTrack or mobile number 

3. Residence address

For other personal or membership-related details—such as changes to your name, marital status, or employment information—we kindly ask that you visit the nearest PSSLAI office to ensure proper verification and secure processing. We’re continuously working to expand the app’s features, so stay tuned for future updates! 

25. Is my information secure? 

Yes. Your information is strictly protected and secured. PSSLAI Mobile App uses advanced security protocols and data encryption technologies to ensure that all personal and financial data are safe from unauthorized access. The app also follows industry-standard practices for user authentication, data privacy, and transaction monitoring.

26. How do I deactivate my PSSLAI Mobile App account?  

We aim to make your experience as convenient and secure as possible. However, if you wish to deactivate your account, you may send a request via email to ​membercare@psslai.com​. Please include your full name, member ID number, badge number (if applicable), registered mobile number and reason for deactivation in your email.

27. If I want to reactivate my PSSLAI Mobile App account, do I need to sign up again and go through the registration process all over? 

Simply download the PSSLAI Mobile App again and log in using your previously registered account credentials.