Careers
Be part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.
If you’re ready to serve those who serve and protect, join us today and make a difference!
Job Openings
Account Representative
Performs activities that involve selling, customer service as well as the overall management of sales through reports generation (from lead generation, promotional marketing to closing of deals). Other activities include research and product/services development that are suitable to the needs of PSSLAI’s clientele.
Required Skills, Knowledge and Characteristics
Graduate of any 4-year course (college undergraduate or holder of vocational or associate degree courses are welcome to apply)
With at least 1-3 years of work experience specializing in Marketing, Banking, Financial Services or equivalent
Self starter and Hardworking
Can work with minimal supervision
Must have an excellent sales and market analytical skills
With Good oral & written communication skills
Diligent, honest, meticulous and organized
Must have a strong personality and proven leadership skills
Willing to travel heavily within the assigned area of responsibility:
Cordon
Tacloban
Iloilo
Batangas
Calamba
Laoag
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, Area (ex: Juan Dela Cruz, AR Cordon)
Member Service Assistant
JOB SUMMARY
The Member Service Assistant is primarily responsible for the marketing initiatives within their assigned region and help meets the Association’s set target for the year. The MSA is also responsible for the screening and evaluation of all membership and loan applications received in their assigned region, which includes but are not limited to assessment of loan/membership applications, submitted documents and others. The MSA also promotes and advises PSSLAI members on the products and services offered by the Association as well as handle all customer inquiries and ensure that the services provided by the Association is efficiently delivered to all concerned.
Required Skills, Knowledge and Characteristics
Graduate of any 4-year course Graduate of any 4-year course (college undergraduate or holder of vocational or associate degree courses are welcome to apply)
With at least 1-2 years of work experience specializing in Customer Service, Sales, Marketing, Banking, Financial Services or equivalent
Required Skill(s): MS Excel, MS Office, MS Word
Willing to do field work (as needed)
Areas:
Cotabato
Baguio
Iloilo
Davao
Pampanga
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, Area (ex: Juan Dela Cruz, MSA Cotabato)
Member Service Assistant (Reliever)
JOB SUMMARY
The Member Service Assistant Reliever is primarily responsible in relieving MSAs positions in the regions/provinces and shall be responsible for the marketing initiatives within that region and help meets the Association’s set target for the year. The MSA is also responsible for the screening and evaluation of all membership and loan applications received in their assigned region, which includes but are not limited to assessment of loan/membership applications, submitted documents and others. The MSA also promotes and advises PSSLAI members on the products and services offered by the Association as well as handle all customer inquiries and ensure that the services provided by the Association is efficiently delivered to all concerned.
Required Skills, Knowledge and Characteristics
- Graduate of any 4-year course
- With at least 1-2 years of work experience specializing in Customer Service, Sales, Marketing, Banking, Financial Services or equivalent
- Required Skill(s): MS Excel, MS Office, MS Word
- Willing to do field work (as needed) and be assigned to region/provinces nationwide
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, MSA REL)
Contact Center Coordinator
The Contact Center Coordinator shall be responsible for outbound and inbound calls, emails and text messages from the members and agents of the association in loan assessments. The position is also responsible for the handling of Field Agents of Non-Voice Support, Text Blast and outbound calls in a timely manner. They also promote and advise PSSLAI members on the products and services offered by the Association as well as handle all customer loan related inquiries and ensure that the products and services provided by the Association is efficiently delivered to all concerned.
Required Skills, Knowledge and Characteristics
• Graduate of any 4-year course
• With at least 1-2 years of work experience specializing in Marketing, Banking, Financial Services or equivalent
• Self-starter and Hardworking
• Can work with minimal supervision
• Must have an excellent sales and market analytical skills
• With Good oral and written communication skills
• Diligent, honest, meticulous and organized
• Must have a strong personality and proven leadership skills
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, CCC)
IT Audit Assistant
The IT Audit Assistant is responsible for reviewing and assessing PSSLAI's financials, processes, controls and practices, as well as related procedures according to the yearly audit plans to provide the Head of the Audit Department objective assurance and consulting activity designed to add value and improve the Association's operations. The internal auditor shall perform management, information systems and technologies, financial and security audits in all locations of the Association to review and evaluate the effectiveness and efficiency of operations, reliability of financial reporting, compliance with applicable laws and regulations.
Required Skills, Knowledge and Characteristics
Bachelor’s degree in accountancy, Internal Audit, Accounting Technology, Financial Accounting or any related field
With recognized professional designation, Certified Information Systems Auditor (CISA) is a plus.
With work experience using IT internal audit methodologies, with sufficient knowledge of IT environment and controls.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, IT AA)
Member Care Specialist
The Member Care Specialist is responsible for the daily operations of Member Care Section of the department, including the member concerns in SOs and Branches.
Required Skills, Knowledge and Characteristics
• Bachelors/College Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce, or equivalent.
• With 1-2 years work experience specializing in Banking, Financial Services or equivalent.
• Systematic, organized, and resourceful
• Flexible, courteous, and trainable, with an outgoing personality
• Proactive and possesses a strong sense of urgency
• Customer service-oriented
• Excellent oral and written communication skills
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, MCS)
New Accounts Representative
The New Accounts Representative is responsible for the opening of accounts, encoding appropriate data relevant to the opened account as well as handling prospective members by providing correct and comprehensive information about the products and services of the Association.
Required Skills, Knowledge and Characteristics
• Bachelors/College Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce, or equivalent.
• With 1-2 years work experience specializing in Banking, Financial Services or equivalent.
• Customer service-oriented
• Diligent, honest, meticulous, and organized
• Excellent oral and written communication skills
• Systematic, organized, and resourceful
• Proactive and possesses a strong sense of urgency
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, NAR)
Technical Support Engineer (Server/Network/System)
The Technical Support Engineer is responsible for the first‑line support for end‑users across PSSLAI’s desktop and business systems related to server, network and systems. Responsibilities include troubleshooting Windows PCs, Microsoft Office/O365, IP telephony, wireless networking, printers, scanners, displays, OS patching and imaging, antivirus, and basic Active Directory account management.
This role ensures timely resolution of incidents, accurate escalation, and adherence to service level agreements while maintaining system uptime and user satisfaction.
Required Skills, Knowledge and Characteristics
- Qualifications
• Bachelor’s or Associate degree in IT, Computer Science, or related field
• 1–3 years’ experience in a helpdesk or desktop support role
• ITIL Foundation or CompTIA A+ certification preferred
• Knowledge and experience in a financial institution environment is a plus. - Skills and Competencies
• Proficient with Windows PC administration and Microsoft Office/O365 troubleshooting
• Familiarity with IP telephony, Wi Fi configuration, and peripheral support
• Experience with OS imaging tools and antivirus software
• Basic Active Directory user and group management
• Strong customer service orientation and communication skills
• Understanding of banking and financial industry operational and security requirements
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, TSE)
Database Engineer
The Database Engineer is responsible for the administration, monitoring, tuning, and maintenance of PSSLAI’s mission-critical databases. This role ensures database performance, availability, data integrity, and security, while supporting business operations and development teams.
Required Skills, Knowledge and Characteristics
Qualifications
Bachelor’s Degree in Computer Science, Information Technology, or related field.
3–5 years of experience in database administration roles.
Certifications in DB2, Microsoft SQL Server, MySQL, PostgreSQL, and/or MongoDB administration preferred.
Skills and Competencies
Strong understanding of database systems (DB2, SQL Server, MySQL, PostgreSQL and MongoDB).
Skilled in writing SQL scripts and performing performance tuning.
Knowledgeable in encryption of different databases.
Experience with backup/recovery tools and high availability configurations (HADR).
Experience with monitoring, alerting tools, and job scheduling platforms.
Good problem-solving, documentation, and communication skills.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, DE)
Service Delivery Lead
The Service Delivery Lead is responsible for overseeing the delivery of IT services and enhancement initiatives in alignment with organizational goals and service level agreements (SLAs). This role ensures operational stability, efficient major incident and problem management, and change management. The SDL acts as a bridge between IT teams, business units, and external service providers to ensure high-quality, customer-centric service delivery.
Required Skills, Knowledge and Characteristics
Bachelor's degree in Information Technology, Computer Science, BSECE, BS Computer Engineering, or any related field.
8+ years of experience in IT Service Delivery or IT Operations Management.
Strong knowledge in IT Service Management and ITIL processes; ITIL certification preferred.
Experience managing IT projects; PMP or similar certification is a plus.
Excellent communication, leadership, and stakeholder management skills.
Experience with vendor management and contract negotiations.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, SDL)
Network Engineer
Network Engineer is responsible to design, implement, and maintain secure and efficient network systems, including LAN/WAN, cloud, and wireless solutions. The role involves monitoring performance, troubleshooting issues, managing network security, and collaborating with IT teams and vendors. Strong technical skills, relevant certifications, and a customer-focused mindset are essential.
Required Skills, Knowledge and Characteristics
Work Experience: At least 2-years of relevant work experience. This includes being in a customer-service/managed services environment
Technical Proficiency: Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, OSPF, BGP), hardware (routers, switches, firewalls, wireless access point), cloud infrastructure, and software tools for network management.
Problem-Solving Skills: Ability to diagnose and resolve network issues efficiently and effectively, and provide recommendations for network improvement
Communication Skills: Excellent verbal and written communication skills to collaborate with team members and explain technical concepts to non-technical stakeholders.
Certifications: Relevant industry certifications such as ITIL, Cisco Certified Network Associate (CCNA), CompTIA Network+, F5, Fortinet, Palo Alto Certifications, AWS cloud or the like.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, NE)
Deskside Support Engineer
The Deskside Support Engineer is responsible for providing technical assistance to end users for hardware, software, and peripheral issues. The role also supports endpoint backup, recovery operations, and basic infrastructure troubleshooting to ensure system availability and data integrity across PSSLAI offices.
Required Skills, Knowledge and Characteristics
Qualifications
Bachelor’s degree or Associate degree in Information Technology or related field.
2–4 years of experience in desktop support or IT field services.
Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
Skills and Competencies
Strong working knowledge of Windows OS, MacOS and desktop applications.
Basic understanding of networking and system recovery procedures.
Experience with backup software and endpoint recovery.
Proficient in remote desktop tools and ITSM ticketing platforms.
Excellent problem-solving, customer service, communication, and documentation skills.
Knowledge and experience in a financial institution environment is a plus.
Familiarity with Microsoft Office Suite and common business applications.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, DSE)
Junior Legal Officer
The Junior Legal Officer shall provide legal support to the Association. He/she will assist in handling various legal tasks including the preparation and review of contracts, legal correspondence, and legal opinions under the guidance and supervision of the senior lawyer/s and the head of Legal Department. He/she will represent the Association before the courts, quasi-judicial bodies, and regulatory agencies.
Required Skills, Knowledge and Characteristics
Qualifications
Graduate of Bachelor of Laws/Juris Doctor
Passed the Philippine Bar Examination
Must have a minimum of three (3) years in the practice of law with at least two (2) years of litigation experience
Specializing in corporate law, commercial law, litigation, and labor law
Proficient in Microsoft Office Suit (Word, Excel, Powerpoint and Outlook)
Skills and Competencies
Excellent written and verbal communication skills
Strong understanding of Philippines laws, including banking laws
Excellent analytical and organizational skills
Can work independently and collaboratively
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, JLO)
Compensation and Payroll Specialist
The Compensation and Payroll Specialist is responsible for managing the end-to-end payroll process and ensuring the accurate and timely compensation of employees. This role requires a strong understanding of payroll systems, Philippine labor and tax regulations, and general HR practices.
Required Skills, Knowledge and Characteristics
Bachelor’s degree in Business Administration, Accounting, or a related field.
Minimum of 3 years of relevant payroll experience.
In-depth knowledge of Philippine labor laws and government-mandated benefits
Experienced in preparing statutory reports and managing payroll systems.
Proficient in payroll software and Microsoft Excel.
High level of accuracy, attention to detail, and ability to handle confidential information with integrity.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, CPS)
Internship
Required Skills, Knowledge and Characteristics
- Candidate must taking up at least a Bachelor’s/College Degree, Economics, Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing or equivalent.
- Applicants must be willing to work in Quezon City.
- 20 Internship position(s) available.
Kindly email you resume to hr@psslai.com, carmina.salaum@psslai.com and lisle.garcia@psslai.com
Format on the email subject: Fullname, Code (ex: Richelle Guillermo, INTERNSHIP)
Employee Benefits
At Public Safety Savings and Loan Association Inc. (PSSLAI), we know that our people are the most critical component of the Association’s success, that’s why we developed healthier workspaces and poured our effort in forming a highly competitive remuneration and comprehensive benefits package for our employees. If you find fulfillment in serving those who serve and protect the country, be a part of the PSSLAI family today!
Other benefits includes:
- Health and insurance coverage
- Retirement benefit plan
- Yearly vaccinations (Flu, Pneumonia, Cervical, etc.)
- Free use of facilities (Gym, The PEAK, Roof Deck, etc.)
- Scholarship program
- PSSLAI Membership (for regular employees)
Internship Programs
The Public Safety Savings and Loan Association Inc. (PSSLAI) Internship Program offers an exciting opportunity for students to gain hands-on experience in the financial services industry. Interns will work closely with experienced professionals and develop key skills in areas such as financial management, customer service, marketing, logistics/procurement, and operations.
Join Us Now!
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