PDIR Lucas Managuelod (RET) F.I.C.D.
Chairman & CEO
A decorated police general, a trailblazing lawyer, a celebrated author, a TV personality, and a Philosophiae Doctor, Atty. Lucas Mallillin Managuelod juggles many things yet continues his momentum at the helm of PSSLAI – steering the public safety sector’s most preferred savings and loan association‘s growth as its Chairman and Chief Executive Officer.
His leadership, finance, and business acumen are established through years of toil and perseverance as he pursued his studies and work at the same time. He finished his degree in Business Administration and earned his Bachelor of Laws at the University of the East in 1984 and in one take, he was admitted to the Philippine Bar in 1985. He was adjudged as the Most Outstanding Senior Police Officer of the Year during the 1st Anniversary of the Philippine National Police (PNP) in 1991, a recognition awarded by then President Corazon C. Aquino.
Atty. Managuelod was also recognized as one of the most outstanding alumnus of the UE College of Law and named as one of the most outstanding alumnus of the University of the East during its 60th Anniversary celebration. He finished his Masters in Management degree, earned a Doctorate of Philosophy in Criminology degree, and still went on to complete his Masters degree in Business Administration in 2000.
Pressures of work notwithstanding, he was able to complete his Ph.D. with a general average of 1.25 and a doctoral thesis rating Meritissimus. His quest for learning never stops. He is a Southeast Asian Fellow and scholar of the Konrad Adenauer Siftung, a transatlantic foundation based in Germany serving over 120 countries worldwide. He is also a Fellow at the prestigious and elite Institute of Corporate Directors.
PDIR Ernesto Belen (RET) FICD
Serving as President and Trustee since 2008, Retired PDIR Ernesto Villanueva Belen is a Fellow in the Institute for Corporate Directors (F.I.C.D.). He holds a Masters Degree in Public Administration and has Graduate Studies in Masters in Business Administration at the Ateneo de Manila University Graduate School of Business.
He is likewise a graduate of Communication Research at the Development Academy of the Philippines and has taken up Corporate Governance and Risk Management at De La Salle Professional schools. “Ernie” as known to his peers, served the PNP for 38 years where he served the organization with distinct honor when he made the Crime Laboratory the very first PNP unit to be ISO Certified in 2006.
He later served as the Director for Research and Development and subsequently served as the Director for Logistics until his retirement in November 2007.
Elieza Galvante, GICD
Vice President - Operations
Justina Elieza Lukban Galvante is the Vice President for Operations overseeing five (5) Departments, i.e. Finance, Membership and Customer Care, Loans Monitoring and Collection, Accounts Management and Sales and Marketing. Elieza joined PSSLAI since its inception in 2003 as its General Manager until her promotion to VP in May 2014. Her dedication and service to PSSLAI spans more than a decade. Through her leadership, she facilitated the growth of the Association from its start-up capital of P54M to its present asset base of P57B and has helped drive Team PSSLAI reach its target.
Before PSSLAI, she worked for nine (9) years in the field of Banking and Finance with the local unit of the United Overseas Bank (UOB) Group of Singapore. She rose from the ranks and became a Senior Manager in the span of 9 years until her decision to retire. Her extensive knowledge and work experience in the field of Banking and Finance ensured the constant attainment of the overall objective of PSSLAI. She graduated in the Professional Directors Program of the Institute of Corporate Directors in 2011 and holds a Bachelor of Science Degree in Commerce (Major in Business Management) at the De La Salle University Manila.
Gerald Castillo, GICD
Vice President - Support Services
Gerald Castillo is the Vice President (VP) for Support Services Group composed of four (4) departments, namely the Human Capital Management, Accounting, Information Technology and General Services. He is also the concurrent Head of the Human Capital Management Department. He started with PSSLAI in 2010 as Administration Department Head until his promotion to VP in May 2014. Before working for PSSLAI, he worked for three (3) years in the field of Human Resources Management and Business Development, particularly in the Oil and Gas Industry in Canada, for Roevin Technical People, the Engineering arm of Adecco Worldwide (the largest recruitment Company in the World).
He also served as the Human Resources Management Director of the Canadian Immigration Consultancy and its seven (7) subsidiaries companies in the field of Telecommunication, Accounting, Auditing, Financial Services, Travel and Tours, Management Consultancy and Recruitment) for seven (7) years. He started his career and served at the Philippine National Bank (PNB) for six (6) years in Human Resources Management Department as an Officer and two (2) years in the Risk Management Group as a Credit Review Officer.
His extensive work background in the field of Human Resources ensured consistent achievement of the overall financial goals of the Association as he was able to develop, design and formulate various policies and programs that significantly improved the employee performance and welfare leading to high productivity and conformity to the Association’s objectives. “Ge”, as he is fondly called, graduated in the Professional Directors Program of the Institute for Corporate Directors in 2012. He also holds a Bachelor of Arts Degree in Philosophy (Minor in Psychology) from the University of the Philippines, Diliman and completed the units in his Masters Degree in Human Resource Management and Labor Laws also from UP Diliman.
Asst. Vice President - Finance Services
Robert Santos is PSSLAI’s Assistant Vice President for the Finance Services Department. He is in charge of the overall supervision of PSSLAI’s Finance Services and likewise liaises with fund managers and recommends sound financial management strategies to the Board of Trustees for the short term and commercial placements and investments. “Bob”, as he is fondly called, is also responsible for the monitoring of the Association’s yield of investments as well as checking of its daily funding requirements.
Prior to the Association’s reorganization in 2014 where most departments were broadened to accommodate its growing members, Bob also managed the Membership unit for 7 years in addition to managing the Cashier and Disbursing units.
Before his employment with PSSLAI in 2007, he was the Finance and Administrative Manager of the Jesuit Communications Foundation, Inc. in 2006 and the Office Manager for the Jesuit Music Ministry of Jesuit Communications Foundation, Inc. from 2002. He has also worked for the United Overseas Bank formerly Westmont Bank from 1986 to 2002 where his last held position was as the Assistant Manager for its Ortigas Center Branch. Robert Santos holds a Bachelor of Accountancy Degree from the Polytechnic University of the Philippines.
AVP/Head - Membership Management Relations and Care Department
Catherine Alberto is the newest addition to the PSSLAI family as Assistant Vice-President heading the Membership and Customer Care Department.”Cat”, as friends and family would call her, ensures that the association’s members are provided with optimally excellent service that they deserve.She is also charged to spearhead PSSLAI’s Corporate Social Responsibility (CSR) program which will bring to fore the values orientation of PSSLAI as an organization amidst the society and country it belongs to.
Prior to joining PSSLAI, Cat’s last posting was as Senior Assistant Vice-President at Security Bank Corporation. During her stint with SBC, she garnered various awards in the pursuit of goals assigned to her. Her substantial and storied banking career of 23 years was a journey which started from an entry-level job up to her latest post across three major banks. She undertook and graduated from the intensive Management Development Program of BDO as well.
Cat is an aluma of the University of Santo Tomas, earning her degree in AB Political Science. She recently pursued further studies in Applied Management at the Otago Polytechnic in Auckland.
Kamille Ann Salva
Head - Business Analytics and Actuarial Risk Management Office
Kam is the latest and youngest addition to PSSLAI’s Management. She is currently the Association’s Head of Business Analytics and Actuarial Risk Management Office; and the concurrent Chief Risk Officer (CRO), and Business Continuity Management Coordinator. She joined PSSLAI in 2016 as the Company’s Actuarial Lead, and has since then rose through the ranks and achieving her present designations.
Upon her start in the Association, she has spearheaded the creation of the Association’s Business Continuity Management Systems (BCMS) with PricewaterhouseCoopers (PwC), and has since then been overseeing and managing BCMS initiatives and activities of the Association; with the appointment as the Association’s CRO, she also spearheaded the revision of the Enterprise Risk Management (ERM) of the Association, which birthed the Association’s Risk Management System that is now being utilized by the entire Association. Since its revision, the RMS was able to mitigate the Association’s extreme-scored business risks to lower risk scores, and has since then been a catalyst in doing such in the past years. Being the Actuarial Lead, Kam is also responsible for providing financial forecast for the Association. Her role bridges operational movements and changes in support, which translates into a story-telling of numbers that provide basis for the CEO to make strategic decisions. Pricing valuation and the effect of numbers over a period of time through time series and model valuation are just one of the things that Kam is an expert at. Primary objective as the Actuarial Lead of the company is to give support to all CEO imperatives, bringing them to life through the truth in numbers and aiding the Association in achieving its goals for the years to come.
In terms of her accolades, Kam finished her bachelor’s degree in Statistics Major in Actuarial Science at the De La Salle University Manila in 2011. Ever the learner, she’s also passed Actuarial Exams from the Society of Actuary, garnered certifications (i.e., CRA, and CRM); and has also received academic certificates from the prestigious Stanford University, The Wharton School of the University of Pennsylvania, and the University of Michigan. While these may stereotypically tag her as a ‘nerd’, ever the jack of all trades, as a form of leisure, Kam enjoys US index and FX trading, going on extremely-wild adventures in obscure places around the globe, profusely sweat doing either circuit training or Muay Thai, and in idle times playing either the drums or guitar, or simply reading any of Murakami’s, Maxwell’s, Buffett’s, and/or Dalai Lama’s best selections.
Information Security and Data Privacy Officer
Erwin Bunao, heads PSSLAI’s Information Security Office and Data Privacy Office with more than 20+ years of combined experience in IT Infrastructure, Telecommunications, Local and Wide Area Network, IT Security, Voice Environment, Internet and Cloud Solution. He is also a Cisco Certified Network Associate (CCNA), Certified ITIL® 2011 Foundation and Fortinet Certified Network Security Administrator (FCNSA).
Erwin previously was PSSLAI’s IT Officer for 5 years who planned, designed and implemented the network, voice and security infrastructure of PSSLAI. He is now the Information Security and Data Protection Officer who’s responsibility is to ensure the confidentiality, integrity and availability of PSSLAI’s Information Assets and Personal Information of members, employees and third parties.
Prior to working for PSSLAI, he is the Service & Support Manager of Cisco Systems Phils. for 1.5 years, the Client Connectivity Manager of Accenture Phils. for 3 years, the Senior Network Consultant of Globe Telecoms for 8 years and a Field Support Engineer of Digital Telecommunications Phils. (Digitel) for 6 years. Erwin also holds a Bachelor of Science Degree in Computer Engineering from the Adamson University.
Head - Loans Monitoring and Collection Department
As the Head of the Loans Monitoring and Collection Department (LMCD), Michelle Dinio ensures that an effective process of tracking and collection of loans is in place and is operational to make certain that the Association will achieve its revenue goals. Prior to being the LMCD Head on January 2015, she was the PSSLAI Membership and Customer Care Department Head from January to December 2014. In less than a year, she was able to make strides in boosting member patronage through the developments of various customer-centric programs such as the establishment of a dedicated Customer Care Unit, the refinement of PSSLAI Mode of Contact (Facebook, Hotline, Mobile Phone numbers, Contact Centre) that was clearly shared to members, Annual CSR programs, Updated policies on Family Accounts and Member Classification, and Annual Member Satisfaction survey.
She likewise initiated the partnership with Company Cares that resulted to PSSLAI Members having the opportunity to avail of discounted medicines. During this period, her accomplishment highlight was when she was the project lead for the MOA Signing between PSSLAI and the PNP with the public safety institution committing to recognizing PSSLAI as their sole and exclusive Savings & Loan Association or SLAI. Before PSSLAI, Michelle has over eight (8) years of experience working for Multinational corporations such as Panasonic where she was the Marketing Section Manager for Panasonic Manufacturing Philippines Corporation from 2012 to 2014 and the Senior Marketing Executive (Planning) for Panasonic Electric Works Sales Philippines Corporation from 2008 to 2012. She also worked for Perla Compañia de Seguros, Inc. from 2006 to 2008.
Michelle holds a Bachelor of Science in Business Management degree from the University of the Philippines, graduated in the upper 8% of the batch during her Secondary education in Science High School, and was Class Valedictorian of San Jose Elementary School in 1998.
Head - Program Management Office
Lillian Manaois Gannod, Manager for Project Management Office, holds a Bachelor of Science degree in Commerce Major in Business Administration from the prestigious University of Santo Tomas. She dedicated her career in PSSLAI steadily rising from the ranks first as the Association’s Bookkeeper, then on various assignments in the Membership, Loans Monitoring and Collection, Board of Trustees Secretariat, and Human Capital Management Departments all of which proved beneficial in cementing her foundation on internal and external processes that affect the Association and its members.
Through her 16 solid years of service and counting, she drafted several policies that helped streamline services and processes both for the members and the employees. During her stint as the Assistant Manager for Human Capital Management Department, implemented various training programs as well as collaborated in institutionalizing the PSSLAI Operations Manual being assigned as the Document Controller. In addition to her current duties, she is also appointed as Chairman of the Asset Disposal Committee and a Member of the Bids and Awards Committee.
Janery Jill Magalona
Head - Sales and Marketing Department
Jill, as she likes to be called, is a Bachelor of Arts degree holder who Majored in Developmental Studies from the University of the Philippines Manila. She also has Masteral Units in labor and Industrial Relations Program of UP Diliman and a short course certificate in Personal Entrepreneurial Development from the same prestigious institution’s Open University. Her solid background and experience in marketing communications, product management & business development in the financial industry started as a Bancassurance Account Officer with the Great Pacific Life Assurance Corporation or Grepalife and moved to greater heights when she joined the Philippine National Bank (PNB) as the BancAssurance Product Manager for Life Business.
Having stayed with PNB for 6 years, she then expanded her knowledge and career horizon by moving to PNB Life Insurance, formerly New York Life Insurance Inc., as a Consultant tasked to set-up the bancassurance partnership between PNB and PNB Life. However, she soon bolstered her expertise and know-how by joining Maybank Philippines, Inc. initially as the Product Management Officer.
Her ability and prowess in capturing product and market opportunities through proactive sourcing, product development, creating strategic and tactical marketing programs, identifying new product segments, and more shined through and in just 1 month from hiring, she was promoted as Head of Maybank’s Brand Management & Marketing/Retail Marketing Management Department and Head of the Emerging Affluent Segment.
Joy Maneja, GICD
Head - Internal Audit Department
Joy Maneja, as head of PSSLAI’s Audit Department, provides her independent and objective expertise in making sure that there are proper checks and balances within the Association. She sees to it that the internal framework is in line with the management’s objectives. She has the sound ability and expertise to anticipate and factor in all possible scenarios that PSSLAI may encounter so as to minimize or even totally avoid and eliminate and properly manage all risks and difficulties.
She is expected to carry-out intelligent planning and organizing proper monitoring of PSSLAI’s financial management to ensure that sound financial accounting practice is consistently achieved with proper coordination with the Bangko Sentral ng Pilipinas and external auditors, thus maximizing the efficiency of the Association’s internal control system and operations.
Acting Head - Information Technology Department
Robert has been with PSSLAI for fourteen (14) years. Currently, he is the acting head of the Information Technology Department. He is responsible for in-house development, system maintenance, server/desktop, network and database management of PSSLAI’s legacy systems (2006 to 2012) for Loan Processing, Loan Monitoring, Billing & Collection and CAPCON Dividend computation and batch processing.
He has handled project management and migration of PSSLAI legacy systems to SAP ERP ECC 6: Implementation of FI and MM Modules (Phase 1, 2008), ABAP customization of Membership & Account Management, Tellering and Capital Contribution systems (Phase 2, 2009); and ABAP customization of Loan Management Systems (Phase 3, 2012).
Mary Ann Judith Morante, GICD
Head - Account Management Department
Mary Ann Morante is the Head of the Accounts Management Department from PSSLAI’s start-up in 2003 to present. As part of the pioneer group of employees, she helped establish various policies and systems that translated to the smooth loan application of all PSSLAI members nationwide. Apart from approving daily loan releases as well as overseeing the operations of the Accounts Management Department, she also identifies key areas for improvement and recommends and supervises enhancements to ensure PSSLAI’s flawless service to borrowers and stakeholders.
Prior to working for PSSLAI, Mary Ann has had eight (8) years of solid banking experience as a Loans Specialist for the Bank of the Philippine Islands (BPI). Known to her friends as ‘Maan’, she holds a Bachelor of Science in Business Administration degree from Miriam College.
Melinda Perez, CPA
Head - Accounting Department
Melinda Perez, the Head of PSSLAI’s Accounting Department, is a Certified Public Accountant with thirty-three (33) years of solid accounting and banking experience gained from Multinational financial institutions, including her nine (9) years of dedicated service to PSSLAI. “Melin”, as she is fondly called in the PSSLAI Family, is responsible for all areas related to financial reporting.
She also has the outstanding ability to develop and maintain sound accounting principles, practices, and procedures that ensure accurate and timely financial statements in strict compliance with the set standard rules and regulations. Prior to working for PSSLAI, she was the Branch Operating Officer of Metropolitan Bank and Trust Co. Escolta Branch where she supervised daily operations that resulted to the attainment of targets and the delivery of quality service to clients.
She was with Metrobank from 2000 to 2006. Before this, she rose from the ranks beginning as an Audit Clerk for Solidbank Corporation (Escolta Branch) in 1982 for its Audit Division and then was the Operations Control Officer of the same bank from 1991 to 2000. Melin majored in Accounting holding a Bachelor of Science in Business Administration degree from the University of the East Manila.
Head - General Services Department
Rey Rubio heads PSSLAI’s General Services Department and has over ten years of experience in the Property Management industry. He is also a Certified Building for Ecologically Responsive Design Excellence Professional having passed the stringent examination of the Philippine Green Building Council by TÜV Rheinland in 2014. His responsibilities include property and asset management, procurement planning and inventory management, courier management, assistance in property security, and managing of the Association’s transportation requirements.
He also previously worked at CB Richard Ellis (an international Real Estate Company), Jones Lang LaSalle, and First Oceanic Property Management (a subsidiary of MEGAWORLD CORP.). Rey holds a Bachelor of Science degree in Commerce from the Far Eastern University.
Lady Anne Alfonso
Branch Head - Camp Crame
Lady Anne Alfonso is the Head of PSSLAI’s Branch located in Camp Crame, Quezon City. As such, she oversees the seamless delivery of services to PSSLAI members within the National Capital Region (NCR). She supervises all its operations and ensures that all its Marketing and Account Representatives work cohesively in coordination with PSSLAI’s Sales and Marketing and Membership or Customer Care Departments to ensure that the revenue targets set by the Association for NCR are met.
Prior to working for PSSLAI, she has eight (8) years of solid finance management experience gained from being the Administrative Head and Operations Manager for the Hong Kong City Credit Management Group, Inc. from 2006 to 2014. Before this, she has six years of experience gained from her work as a College Instructor for Mathematics, Taxation, and Accounting subjects, a Sales and Marketing analyst, and as a Bookkeeper.
“LA”, as she is known in the PSSLAI Community,holds a Masters degree in Business Administration from the University of Rizal and a Bachelor of Science degree in Accountancy from the Philippine School of Business Administration.